As a Platform Engineer, you will enhance voice capabilities, manage cloud telephony services, troubleshoot connection issues, and collaborate with various teams to ensure system reliability and performance.
Why Join Us
If you enjoy building communication systems that people count on every day, you will love this role. You will help shape the future of our global voice and contact center platforms using Microsoft Teams Voice and Genesys Cloud. Your work will guide how our crew connect with each other and how our clients reach us.
You will also work with modern telephony tools, including Ribbon SBCs, cloud telephony services, and carrier networks. You will join a collaborative team that values curiosity and continuous learning. If you want to grow your skills across unified communications, contact center, and SBC engineering, this is a place where you can make an immediate impact.
What You Will Do
Engineering and Architecture- Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
- Design and maintain call routing, dial plans, and Ribbon SBC configurations
- Connect our platforms with CRM systems, ServiceNow, AWS services, and carrier networks
- Support cloud migration and modernization projects, including Operator Connect or AWS based workloads
- Work with routing logic such as toll-free routing, PSX policy routing, and SIPREC where relevant
- In-depth knowledge of Microsoft Teams voice capabilities, including Direct Routing, Calling Plans, Audio Conferencing, and Phone System.
- Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub.
- Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
- Monitor call quality, system health, and performance and respond to issues quickly
- Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
- Help ensure the stability, reliability, and security of our voice and contact center platforms
- Assist with SBC lifecycle tasks such as certificates, firmware, backups, and configuration standards
- Work closely with IT teams, business partners, vendors, and carriers
- Participate in incident response and planned changes
- Maintain documentation of call flows, SBC topology, routing diagrams, and operational processes
- Share knowledge and contribute to team standards and best practices
What You Bring
Required Experience- A bachelor’s degree in a related field or equivalent professional experience
- Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred).
You do not need to meet every item. Strength in one area and a willingness to learn others is completely acceptable.
Microsoft Teams Voice (any combination):
- Direct Routing
- Phone System, Calling Plans, Audio Conferencing
- SIP trunking and SBC integration, including Ribbon or AudioCodes
- Routing, dial plans, and QoS
Genesys Cloud (any combination):
- Architect flows and omnichannel routing
- SIP trunking, toll free management, and carrier routing
- Integrations with CRMs, ServiceNow, AWS, or external services
SBC and Telephony Fundamentals:
- Strong understanding of SIP, RTP, TCP IP, DNS
- Experience building and troubleshooting Ribbon SBC policies, routes, and trunks
- Familiarity with PSX, SIPREC, and carrier failover strategies
- Experience working with carriers and large-scale routing
Automation and Tools:
- PowerShell, Python, and API based automation
- Exposure to cloud telephony, hybrid voice architectures, and operational dashboards
- Clear communication and a collaborative approach
- A curious and adaptable mindset
- Strong problem-solving skills and attention to detail
Preferred but Not Required
- Certifications in Microsoft Teams Voice, Genesys Cloud, networking, cloud, or security
- Hands on experience with Ribbon SBC advanced features or migration programs such as RAMP to AWS
- Experience with SBC routing logic, cloud migration, dashboards, or script-based automation
For additional information regarding the role, please arrange a one-on-one meeting with Dave Orkin or Rohan Patel at your earliest convenience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
APIs
AWS
Ci/Cd
Genesys Cloud
Microsoft Teams Voice
Powershell
Python
Ribbon Sbc
Vanguard Charlotte, North Carolina, USA Office
Two North Falls Plaza, Charlotte, NC, United States, 28217
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