PlanSmart Data Analyst

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The PlanSmart Data Analyst is responsible for supporting a defined book of business, validating and transforming data, and overseeing data workflows to ensure compliance with regulatory requirements related to conversion and portability notifications for MetLife group customers. This role is critical in enabling timely and accurate participant outreach by consolidating data from multiple sources into clear, usable outputs.
The position also serves as a key liaison across internal partners, ensuring data integrity, resolving issues, and supporting continuous process improvements that enhance operational efficiency and customer experience.
Key Responsibilities

• Manage day-to-day processing, inbox traffic, file audits, data reconciliation, and end-of-day protocols.
• Review incoming files to ensure accuracy, completeness, and adherence to regulatory compliance.
• Create and maintain file configuration specifications to onboard and implement new customers.
• Generate reporting outputs that directly trigger outreach requests for PlanSmart Specialists.
• Identify operational gaps to drive continuous system, process, and workflow scalability enhancements.
• Serve as a workflow Subject Matter Expert (SME) while partnering with internal stakeholders to resolve data discrepancies.

Required Qualifications

• Experience in data analysis, data processing, or operational reporting
• Strong proficiency in Microsoft Excel (e.g., formulas, lookups, data manipulation)
• Ability to analyze and interpret complex datasets with high attention to detail and accuracy
• Effective problem-solving skills with a continuous improvement mindset
• Comfortable navigating multiple systems, tools, and databases simultaneously
• Apply critical thinking to analyze data, assess impacts, and make informed decisions to resolve problems and improve workflows

Preferred Qualifications

• Bachelor's degree or equivalent work experience
• Experience working with large datasets and automated workflows (e.g., Power Automate, reporting tools)
• Experience supporting operational or process improvement initiatives
• Strong project coordination skills with the ability to manage timelines and deliverables
• Excellent written and verbal communication skills, including the ability to communicate with leadership
• Ability to present data insights and recommendations in a clear, business-friendly format

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $54,100 - $72,100 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid