The Services Proposal Ops Solution Advisor supports sales and services through operational excellence, addressing escalations, and enhancing customer satisfaction. They consult with teams, analyze data, and improve tools and processes.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements. The Advisor builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes. What you'll do • Serve as a liaison between Services, Sales, and CDW clients to support service delivery • Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes • Review and approve Statements of Work (SOWs) for compliance and risk management • Resolve escalated customer service issues strategically and efficiently • Deliver actionable insights to Sales and Services based on data analysis • Develop trusted partnerships with Sales and Services • Participate in tool and process improvement initiatives • Communicate engagement methodology and best practices across teams • Support the vision, goals, and strategies of Services Operations What we expect of you • Bachelor's Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field OR • 5 years of experience in Services Operations, Project Management, Risk Management or a related field without a degree • Strong leadership and collaboration skills • Excellent written and verbal communication skills • Ability to thrive in a dynamic, fast-paced environment • Ability to tailor communication to different audiences and influence effectively • Skill in turning data into actionable insights for leadership • Experience with Professional Services Automation tools (preferred) • Experience implementing process improvement projects (preferred) • Familiarity with Power BI and Excel dashboard creation (preferred) Pay range: $ 68,000 - $90,000, depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements. The Advisor builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes. What you'll do • Serve as a liaison between Services, Sales, and CDW clients to support service delivery • Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes • Review and approve Statements of Work (SOWs) for compliance and risk management • Resolve escalated customer service issues strategically and efficiently • Deliver actionable insights to Sales and Services based on data analysis • Develop trusted partnerships with Sales and Services • Participate in tool and process improvement initiatives • Communicate engagement methodology and best practices across teams • Support the vision, goals, and strategies of Services Operations What we expect of you • Bachelor's Degree and 1 year of experience in Services Operations, Project Management, Risk Management or a related field OR • 5 years of experience in Services Operations, Project Management, Risk Management or a related field without a degree • Strong leadership and collaboration skills • Excellent written and verbal communication skills • Ability to thrive in a dynamic, fast-paced environment • Ability to tailor communication to different audiences and influence effectively • Skill in turning data into actionable insights for leadership • Experience with Professional Services Automation tools (preferred) • Experience implementing process improvement projects (preferred) • Familiarity with Power BI and Excel dashboard creation (preferred) Pay range: $ 68,000 - $90,000, depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Excel
Power BI
Professional Services Automation Tools
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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