Physical Security Operations Center Administrator I

Category/Area of Expertise: Legal
Job Requisition: 437614
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Asset Protection (5157786)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary:
Monitor all Brands' retail locations to include approximately 2780 open and dark stores, 12 Distribution Centers and 7 corporate office facilities, for fire alarms, intrusion alarms, refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Support Brands with safe programming, safe overrides, and after-hours engineering/Maintenance issues as needed. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel. Maintain U.L. certification and access control systems.
Applicants must be currently authorized to work in the United States on a full-time basis.
A Day in the Life:

• All Operators have a LEAD who is there to answer questions and assist as needed
  Teamwork is a necessity as all Operators lean into each other to protect and support our brands from a Physical Security perspective.
• Safe and clean working environment in an advanced technological facility.

Principle Duties and Responsibilities:

• Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
• Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
• Serve as central information hub for Brands for after-hours calls/situations and emergencies.
• Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker).
• Respond to sensitive issues with strict confidentiality.
• Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
• Update/enter PIN codes.
• Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
• Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
• Remote training and assistance of store management for alarm systems.
• Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
• Remotely program alarm panels.
• Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.

Basic Qualifications:

• 1-2 Years experience in similar field (preferred)
• High School Diploma
• Professional Telephone manner
• Ability to analyze raw data and make decisions
• Aptitude to learn complex software/programs
• Ability to work Nights, Weekends, Holidays as needed
• Ability to multi-task and work well under stressful situations
• Able to pass drug and background screen
• Highly dependable

#LI-SM1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.