Personnel Services Coordinator

Job Summary:

Salary: $55,000

The Personnel Services Coordinator is responsible for delivering an exceptional experience to ALKU’s external employees (consultants and field employees). This role serves as a primary liaison between external employees and internal corporate teams, ensuring a seamless, supportive, and differentiated experience throughout the employee lifecycle.

Through proactive relationship-building, operational excellence, and consistent communication, the Personnel Coordinator helps strengthen engagement, retention and satisfaction, reinforcing ALKU’s reputation as a people-first organization within the staffing industry.

As ALKU continues to grow, this role is expected to evolve alongside the business. The Personnel Services Coordinator should be comfortable supporting an expanding consultant population, taking on new responsibilities, and contributing to new initiatives as team needs shift. This position is ideal for someone who thrives in a dynamic, scaling environment and is energized by the opportunity to grow in scope, impact, and complexity over time.

About ALKU

ALKU is a specialized consulting and staffing firm that connects exceptional talent with organizations across Technology, Life Sciences, Healthcare IT, Government, and other highly specialized industries. Since our founding, we've built our business around expertise, long-term relationships, and delivering an exceptional experience for both our clients and consultants.

Just as importantly, we've built our internal team by investing in people. We hire individuals with the drive to succeed and provide the training, mentorship, and resources to help them build meaningful, long-term careers. Whether you're launching your career or taking the next step, ALKU is a place where growth is earned, supported, and celebrated.

Who We Are

We're a team of competitive, collaborative, and driven professionals who believe success is built through effort, accountability, and a willingness to keep learning. At ALKU, you'll work alongside people who challenge one another to grow, celebrate wins together, and create an environment where everyone has the opportunity to make an impact.

Our culture is built around Have Fun Working Hard®. To us, that means creating an environment where ambitious people enjoy coming to work, support one another through challenges, and recognize that the best results come from combining hard work with genuine collaboration and energy. We believe a positive culture isn't a distraction from success, it's one of the reasons we achieve it.

What We Believe

At ALKU, our culture is guided by three core values: Energy, Care, and Growth. These values shape how we work, how we lead, and how we support one another every day.

Energy is the spirit behind our Have Fun Working Hard® culture. We believe that bringing enthusiasm, positivity, and purpose to what we do creates an environment where people are motivated to do their best work. We move quickly, embrace new challenges, celebrate wins, and believe that a fast-paced, high-performing workplace can also be one where people genuinely enjoy coming to work.

Care is at the heart of how we develop our people. We believe great leaders invest in others by sharing their time, knowledge, and experience. At ALKU, "paying it forward" means creating opportunities for others to learn, grow, and succeed—just as those before us did. We foster a culture built on trust, collaboration, and a genuine commitment to helping one another reach both personal and professional goals.

Growth is more than career advancement, it's a mindset. We believe in continuously developing ourselves, embracing feedback, and looking for ways to improve every day. As individuals grow, our teams grow, and together we drive the continued success of our clients, our consultants, and our company. Whether you're building new skills, taking on greater responsibility, or helping those around you succeed, growth is something we pursue together.

What You’ll DO

Onboarding & Operational Support

• Guide consultants through the onboarding process, ensuring document accuracy and a streamlined, positive experience
• Audit timesheets and expense reports weekly
• Maintain a working knowledge of all corporate functions (Benefits, Billing, Finance, Payroll, etc.) to support external employees effectively
• Act as a trusted point of contact for onboarding, payroll, timesheets, and expense-related questions

External Employee Experience & Relationship Management

• Build and maintain meaningful relationships with external employees
• Conduct welcome calls upon new project starts
• Send handwritten appreciation notes and routine check-in outreach
• Meet relationship-building metrics, including:
  • 50 outbound dials per week
  • 5 testimonials per year (Google, LinkedIn, Glassdoor, etc.)

Engagement & Community Building

• Partner with the Personnel Services Leadership on engagement initiatives
• Promote and support consultant events and “Social Hours” as needed
• Contribute to the quarterly external newsletter as needed
• Assist with survey distribution and feedback analysis

Process Improvement & Team Contribution

• Identify and implement streamlined, standardized, and scalable processes to improve efficiency and employee experience
• Emulate and reinforce the “4 Ps” of Personnel Services:
  Professional, Prompt, Prepared, Personable

What We’re Looking For

• Ability to multi-task and work in a fast-paced environment 
• Comfortable on the phone 
• Relationship building
• Highly organized  
• Adept in technology  
• Self-motivated  
• Anticipate upcoming needs 
• Adaptable and resourceful  
• Works well independently and with teams 

Education and Experience:

• High school diploma or equivalent.

Success in this role

While every employee's journey is unique, people who are successful at ALKU tend to:

• Build strong relationships with teammates and customers.
• Take initiative and seek out opportunities to learn.
• Stay resilient when faced with challenges.
• Embrace feedback as an opportunity to grow.
• Bring positive energy to the team every day.

What We Offer

At ALKU, we believe your career should be more than just a job. That's why we invest in our employees from day one through hands-on training, mentorship, and opportunities to grow both personally and professionally. Whether you're starting your career or taking the next step, you'll be supported by leaders who are committed to your success and teammates who want to see you thrive.

Career Development

• Comprehensive onboarding and training
• Dedicated mentorship and coaching
• Clear career progression
• Opportunities for internal advancement

Compensation

• Competitive base salary
• Performance-based bonus opportunities
• Merit-based salary growth

Benefits

• Medical, Dental & Vision
• Competitive 401K Match
• Childcare Reimbursement
• PTO package (plus birthdays off and volunteer time off)
• Paid Holidays
• Life & Disability Insurance
• Student Loan Reimbursement
• Fitness Reimbursement

Culture

• Have Fun Working Hard® environment
• Team-building events and company celebrations
• Collaborative and supportive teams
• Community involvement opportunities

Location & Work Environment

On Site Requirements:

• In the office 3 days a week
• Must be willing to attend after work events with consultants periodically

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be comfortable talking on the phone
• Must be comfortable public speaking

Equal opportunity Employer

ALKU is an Equal Opportunity Employer committed to fostering an inclusive workplace where all individuals are treated with respect and provided equal employment opportunities. Employment decisions are based on business needs, job-related qualifications, merit, and performance, without regard to any characteristic protected by applicable federal, state, or local law.

ALKU is committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the hiring process, consistent with applicable law.

**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.**

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