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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Rocky Hill, CT!
Reporting to a team or unit leader, an individual whose primary responsibility includes customer service duties for customer accounts and transactions, in support of the production of the business.
How You Will Contribute:
Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
Manage and retain existing business of books.
Continuously achieve all audit and performance standards as outlined by leadership.
Follow-up to address customer needs and resolve any problems or issues.
Manage and maintain an agency management system with current required information and documents on an ongoing basis, including all IO requirements.
Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
Answer and process all telephone requests for assigned accounts.
Prepare billings and/or invoices in a timely manner.
Manage the FRQ process.
Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.
Review Backwards Expiration Report, expiration reports, and daily download.
Prepare customer renewals, including proposals and presentations, while ensuring agreement with customer’s requests / requirements.
Meet with clients / walk-ins in the office as needed / upon request.
Attempt to generate new business activity and account rounding.
Licenses and Certifications:
CT Property & Casualty Producer License
Skills & Experience to Be Successful:
High School diploma
2+ years functioning in Personal Lines department at an agency or company level is (preferred)
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Bachelor's Degree is preferred and/or extensive insurance experience (preferred)
#LI-KM1
Pay Range
$30.29 - $32.69 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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