PeopleSoft FSCM – Application Support-2

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Title: Functional Consultant – PeopleSoft FSCM – Application Support

Location: Boston/Remote.

Term: Long term (3 years)

Responsibilities

• Serve as a subject matter expert and functional expert in the PeopleSoft Financials and Supply Chain (FSCM) business areas such as Record to Report, Order to Cash or Procure to Pay
• Triage tickets and service request based on service workflow, resolve tickets within SLA (target response and resolution times) and assign tickets to the development team as required.
• Provide daily production support for at least 4 of these modules – (General Ledger, Accounts Receivable, Billing, Accounts Payable, Purchasing, Inventory, Cash Management, and Commitment Control)
• Work closely with the Service Delivery Manager and Engagement Manager and provide updates on incidents and service request tickets.
• Troubleshoot and resolve functional issues including configuration errors, batch job failures, integration issues, and data inconsistencies
• Perform testing of the functionality once development team have worked on the tickets.
• Work with business users, as appropriate, to understand issues, requirements (for enhancements) and create specification documents.
• Work on design, and monitor the development, and perform system testing for incident resolutions and enhancements to the application.
• Employ best practices in defining requirements, assessing client requirements, and determining optimal solutions for customer’s business problems.
• Establish strong relationships with customer’s business and IT stakeholders and serve as a trusted advisor to the customer.
• Analyze PUM releases and provide an overview of features and functionality introduced by the PUM.
• Collaborate with project teams, stakeholders, and other vendors for successful project outcomes.

Required Skills

• Minimum 15 years of work experience in PeopleSoft Financials & Supply Chain (FSCM) modules
• Expertise in any 4 modules and broad knowledge of other FSCM modules (General Ledger, Accounts Receivable, Billing, Accounts Payable, Purchasing, Inventory, Cash Management, and Commitment Control, eProcurement)
• Proven experience in supporting PeopleSoft applications
• Effective verbal and written communication skills
• Ability to manage expectations of different project stakeholders
• Have a proactive approach to problem solving
• Experience working in an SLA driven environment

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!