The People Services Specialist supports employee experience by overseeing personnel files, compliance, and People Operations processes, while promoting organizational values.
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
The purpose of the People Services Specialist is to assist the Manager of People Operations and the People Services team in developing, implementing, and managing strategies to promote a highly engaging and positive employee experience. This position's responsibilities include personnel file maintenance, Posterguard processing, assistance with background checks and employment verifications, and support of ongoing operations of the People Services department. The People Services Specialist advocates for employees and ensures their long term success through people development in support of Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.
What you'll do
- Coordinate the maintenance of all personnel files, including securely storing offer letters, onboarding documents, and other personnel files
- Oversee the additions, deletions and changes for Posterguard compliance
- Assist with the review of Eden tickets to ensure they are processed in a timely manner
- Review incoming People Operations emails and other correspondence and assign them to the right person for completion
- Coordinates with vendors and other services providers to ensure they meet all requirements and deliver the necessary services to Nava
- Monitors compliance with established policies and regulatory requirements in routine People Operations processes
- Identifies and addresses minor compliance issues and escalates more complex issues as needed
- Assists in the development and implementation of People Operations policies and procedures
- Analyzes People Operations data to identify trends and recommend process improvement
Required skills
- 3+ years of people services and human resources experience
- Thorough knowledge of people operations and human resources principles and applicable federal and state regulations
- Knowledge of HRIS systems
- Ability to work independently with little supervision
- Extraordinary discretion, confidentiality, flexibility, and willingness to work closely with a cross-functional team
- Proficiency in GSuite, Slack, Zoom, Excel, Apple computers, and other tools used to support a remote-work environment
- Attention to detail and the ability to work independently and in a team environment
Desired skills
- Prior People Operations experience.
Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended paid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Top Skills
Excel
Google Suite
Hris Systems
Slack
Zoom
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