People Operations Manager

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

What you’ll be doing:

• Process Improvement:

  • Identify opportunities for automation and efficiency within People Team processes.

  • Implement data-driven solutions and Workday-based reporting tools to optimize procedures and program enhancements.

  • Leverage AI and analytics technologies to enhance process workflows and reduce manual effort to improve the employee experience.

• Compliance:

  • Ensure onboarding and offboarding compliance, overseeing I-9/E-Verify, background screening, and other regulatory requirements.

  • Maintain accurate and auditable HR records in Workday, utilizing built-in compliance tracking and audit features, and conduct regular audits.

  • Regularly review and update HR policies and procedures to ensure they meet current business needs and compliance standards. 

  • Stay up to date on global employment laws and ensure the company’s compliance. 

  • Partner with People Team leadership and the Legal team on all HR-related legal matters; prepare data and documentation as needed.

• HR HelpDesk:

  • Oversee the HR HelpDesk, ensuring timely and accurate responses to a variety of HR-related inquiries from employees.

  • Develop and maintain an HR knowledge base with FAQs, guidelines, and resources to support employees.

  • Track and report on HelpDesk performance metrics, including response times, resolution rates, and employee satisfaction scores, using insights from Workday or Jira analytics.

• Employee Experience:

  • Design and implement strategies to enhance the overall employee experience, from onboarding to offboarding, through data-backed decision making.

  • Conduct regular surveys and feedback sessions to understand employee needs and improve workplace satisfaction.

  • Partner with internal teams to ensure employees have the resources and support they need to thrive, using data analytics to inform strategies. 

• Global Expansion:

  • Develop and implement strategies for global expansion, ensuring smooth transitions, compliance with local regulations, and a world-class employee experience.

  • Leverage technology capabilities and analytics to ensure seamless transitions, data integrity, and effective support for new international regions.

Requirements:

• Bachelor’s Degree in Business, Marketing, Human Resources or comparable experience

• 6+ years of HR Operations experience

Skills:

• Experience in managing and supporting HR processes and strategies globally

• Adept at identifying opportunities for process improvement, and implementing enhancements and solutions

• Strong knowledge of employment laws and regulations with proven ability to ensure organizational compliance

• Competent in overseeing HR HelpDesk operations and providing exceptional employee support

• Proficiency in systems including Workday, Deel, Confluence, Jira or similar, including data maintenance, process optimization, and analytics/reporting functionality 

• Ability to leverage data analytics and reporting to inform strategic HR decisions

The annual base salary range for this roles' listed level is currently ($87,000 - $97,000) plus performance bonus of up to (10%).  Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.