Payroll Analyst II

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our offices OR in a Work From Anywhere, US (Remote) capacity.

The Payroll Analyst assists in the efficient operation of processing payroll. Performs duties related to payroll functions, including timely entering of payroll and payroll-related data in Workday, processes timely and accurate payrolls, compiles payroll statistics, completes payroll reporting requests, and maintains payroll control records, in accordance with Federal, State, and local laws.

• Review and processing of all payroll-related tickets in a timely manner while ensuring appropriate backup
  documentation, accuracy, and obtaining necessary approvals as required.
•  Accurately process payroll and meet all deadlines.
• Create EIB files and submit them for upload into the Workday system.
• Conduct audits of payroll data and balance file totals to payroll totals.
• Save all supporting documentation and balancing reports to the shared drive.
• During bi-weekly payroll transmission, review benefits premium deductions on file feeds prior to submission of
  payroll.
• Prepare, process, and track wage garnishments and child support orders.
• Maintain payroll operations by following policies and procedures; reporting needed changes.
• Maintain employee confidence and protect payroll operations by keeping information confidential.
• Review and process any authorized employment verification requests within 48 business hours of receipt.
• Verify that payroll deduction benefit amounts for each pay period are accurately deducted from the employee's
  paycheck.
• Other duties as requested by management.

• 2-3 years of multi-state payroll processing experience in a large scale customer-facing organization.
• High School Diploma or GED required.
• Microsoft Excel/spreadsheet analysis experience required
• Hands-on experience with payroll software like ADP, Oracle, Workday, Ceridian, etc.
• Attention to detail and strong communication skills.
• Ability to exercise considerable discretion and judgement in handling the highest level of confidential information.
• Understanding of wage attachments such as garnishments, child support, levies, etc.
• Reliable and strong work ethic, professional appearance required.
• Ability to work both independently and in teams.
• Proactive, flexible, assertive, with a creative approach to problem solving.

• FPC or CPP certification preferred.
• Associate’s degree in finance/accounting.
• Experience with Workday software.