Partner Success Manager

At EdSights, we’re building technology that helps colleges and universities better understand and support their students—at scale. Our platform amplifies the student voice in real time, giving institutions the insights they need to improve outcomes and retention. Today, we partner with 250+ colleges and universities across the country and are growing quickly.

We’re backed by a recent $80M investment from JMI Equity and are in a phase of rapid execution and expansion. This role is an opportunity to do meaningful, hands-on work at a high-growth startup tackling one of higher education’s most urgent problems: helping more students access college—and supporting them all the way through graduation.

You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students.

“EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.”

- The Washington Post

The Opportunity

As a Partner Success Manager (PSM), you’ll own a portfolio of college and university partners, serving as their primary point of contact and trusted advisor. You’ll be responsible for driving adoption, measurable value, and long-term retention, with direct ownership of account health and renewals.

In this role, you’ll blend strong relationship management with data-driven insights to help partners achieve their institutional goals—while sustaining EdSights’ exceptional retention record. You’ll collaborate closely with Sales, Product, and Marketing to deliver a seamless partner experience and identify opportunities for growth.

This role reports to a Partner Success Director and is fully remote, with limited travel.
What You’ll Do

• Serve as the primary relationship owner for an assigned portfolio of college and university partners, acting as a strategic advisor and day-to-day point of contact

• Own the full partner lifecycle, partnering with the implementation team during onboarding and leading ongoing engagement, renewal planning, and renewal execution

• Drive partner success and value realization by ensuring strong product adoption, effective usage, and alignment with partners’ institutional goals

• Develop and manage partner-specific messaging frameworks aligned to institutional calendars and objectives, recommending high-impact custom messaging strategies to maximize product impact

• Proactively guide partners to best practices and proven use cases that improve engagement, outcomes, and program effectiveness

• Manage all phases of partnership renewals, including early risk identification, value articulation, negotiation, and close

• Lead regular partner check-ins, strategic business reviews, and renewal conversations with key stakeholders and decision-makers

• Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations and narratives

• Create and deliver polished reports and presentations that demonstrate product usage, impact, and return on investment

• Identify, qualify, and support account expansion opportunities, including product expansion and cross-sell, in close partnership with Sales

• Serve as the voice of the partner internally by sharing feedback and collaborating with Product and Engineering to improve the platform and overall partner experience

• Maintain accurate account documentation, renewal forecasts, and activity tracking in internal systems to ensure visibility and accountability

• Travel to partner campuses approximately once per quarter to deepen relationships and support long-term success

What You Should Have

• Bachelor’s degree (required)

• 3+ years of experience in customer success, account management, renewals, or a related partner-facing role (B2B SaaS or higher education experience strongly preferred)

• Demonstrated experience owning renewals and managing a book of business

• Strong relationship-building skills with experience working with senior or executive stakeholders

• Excellent written, verbal, and presentation communication skills

• Comfort working with data and translating insights into partner-facing narratives

• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously

• A proactive, ownership-oriented mindset with a bias toward action

• Passion for education, student success, and EdSights’ mission

Why join EdSights?

• Make a real impact in higher education — Be part of a mission you can be proud of to help colleges and universities better support students through AI-driven insights, real-time engagement, and student-centered technology.

• Join a values-driven, collaborative culture — Be part of a kind, inclusive, “no-ego” team that prioritizes trust, transparency, and respect.

• Grow with a fast-scaling EdTech company — EdSights is ranked on Inc. 5000 for rapid growth and innovation.

• Enjoy flexibility and competitive benefits — Remote-friendly work, unlimited PTO, paid parental leave, competitive compensation, new Apple hardware, 401k matching, and strong health and wellness benefits.