Working at Thoropass
Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego.
What We Do
At Thoropass, we’re compliance experts, so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit, every year, with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors, and partner ecosystem to get and stay compliant over the lifetime of their business.
We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2025 and beyond.
About the Role
We’re looking for a highly collaborative, strategic Partnership Success Manager to lead the enablement and growth of our partner ecosystem. In this role, you’ll work closely with our service partners (MSPs, vCISOs, consultants) and ISV partners (software vendors) to drive joint success. That means onboarding and enabling partners, helping them win and retain customers, and identifying opportunities to grow together—through co-selling, co-marketing, and integrated solutions. You’ll be the connective tissue between Thoropass and its partners, acting as a trusted advisor and growth catalyst. If you’ve worked in partner-facing roles at high-growth SaaS companies and love rolling up your sleeves to build scalable programs that unlock mutual value, this role is for you.
What You’ll Do
Partner Enablement
- Ensure partners are trained, certified, and confident in representing Thoropass.
- Develop onboarding programs and repeatable playbooks that scale.
Relationship Management
- Serve as the main point of contact for a portfolio of partners and ISV partners
- Build strong, trusted relationships across partner organizations
Performance & Growth
- Monitor partner performance and identify opportunities for improvement
- Support co-selling, integration, and co-marketing initiatives
- Track partner KPIs like revenue impact, engagement, and satisfaction
Strategic Collaboration
- Align and partner with Sales, Marketing, Product & CS on shared initiatives and goals
- Advocate for partner needs and bring insights back to the business
Issue Resolution
- Quickly address partner concerns and provide ongoing support
- Create feedback loops to continuously improve the partner experience
- Partner-sourced revenue and growth
- High partner satisfaction and engagement
- Timely onboarding and resolution of issues
- Scalable programs and repeatable playbooks
- Strategic initiatives launched (co-selling, campaigns, integrations)
- 4-6 years in Partner Success, Channel, or Strategic Partnerships (SaaS or B2B)
- Experience with service providers (e.g., MSPs, vCISOs) or ISVs
- Proven ability to drive revenue through partnerships
- Excellent communication and relationship-building skills
- Ability to manage multiple partner types and priorities
- Comfort in a fast-paced, evolving environment
- Bonus: Familiarity with compliance, audit, or cybersecurity
Compensation:
- Base Salary: $110-130k plus performance-based bonus
- Immediate access to health, vision, and dental benefits
- Equity in a fast-growing company
- Hybrid work-from-home model (if based near NYC)
- Unlimited PTO
- Stipends for home office equipment, wellness, and Wi-Fi
Equal Opportunity
Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.
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