Partner Success Manager II

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

What You Will Do:

· Deliver service of the highest quality, meeting our internal and external KPIs and objectives.

· Serve as the primary day-to-day point of contact for your assigned top partners and represent your partners internally at eHealth.

· Develop and work on high-level strategies to drive partner growth and retention.

· Ownership of revenue and growth targets.

· Build trusted relationships with key stakeholders within the company and with external organizations to generate adoption and create new revenue opportunities.

· Identify potential challenges before they arise and develop strategies to mitigate risks through proactive risk management.

· Effectively escalate client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.

· Schedule and lead kick-off calls and recurring meetings while managing agenda items, deliverables, and timelines to ensure a white-glove experience for our partners.

· Conduct regular business reviews to clearly articulate partner performance and growth.

· Coach and advise our partners on marketing best practices that drive business results and optimal consumer experiences for the end users.

· Collaborate with Partner Operations, Marketing, and leadership on accurate sales forecasting.

· Develop ad hoc reporting and presentation slides proactively per internal and external requests.

· Regularly review and analyze partner performance metrics to ensure targets are met, proposing solutions for underperformance, and identifying growth areas.

· Independently determine methods and procedures on new assignments through analysis of complex issues and in-depth evaluation of variable factors.

· Demonstrate eHealth’s values in your behaviors, practices, and decisions. 

What You Will Bring:

· You have 8 or more years of prior experience working in account management, partner success, customer success, and/or client services capacity, managing high-value partnerships.

· You are proficient in developing and executing partner success strategies that align with business goals and drive revenue growth.

· You have experience working with marketing for both online and offline conversions and are comfortable working in a process-driven and data-driven environment.

· You have an understanding of Medicare, Medicare Advantage, Part D, and Medicare Supplement insurance sales.

· You have experience developing Partner/Customer Success Strategies and Tools.

· You have critical thinking skills to evaluate new opportunities and assess partnership risks with a solution-oriented approach.

· You have an analytical, results-oriented mindset with proven ability to problem solve in creative ways, often with limited information.

· You can exercise independent judgment in selecting the methods of evaluation criteria for obtaining results.

· You have experience working, advising, and influencing cross-functionally with Sales, Partner Operations, Finance, Compliance, Call Centers, and Marketing Teams.

· You have exceptional time management, prioritization, and communication skills – both written and verbal.

· You have experience preparing and delivering high-level presentations and business reviews to internal and external senior leaders.

· You are proficient with Microsoft Office products (Excel, Word, PowerPoint).

· You have experience with a CRM tool is required.

· You have a Bachelor’s degree or equivalent work experience.

· You can travel when needed.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Base Pay Range -$111,600 - $139,500

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.