Partner Performance Manager (data analytics/business operations in insurance)

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($74 billion+ in coverage provided).

We are looking for a highly analytical, business-savvy Partner Performance Manager to join our team. This role is not just about pulling data—it’s about interpreting it, identifying strategic opportunities, and directly impacting business outcomes. You will serve as a critical bridge between data analytics and business execution, ensuring that our partnerships operate at peak performance while uncovering areas for growth and optimization.

As part of our Business Development team, you will proactively analyze performance trends, identify inefficiencies, and provide actionable insights to drive revenue and improve partner relationships. You will work closely with internal stakeholders across business development, product, and engineering to ensure our partnership strategies are informed by data-driven decisions.

Please note, this can be a hybrid role based in our Palo Alto headquarters or a remote role based role in one of the 23 States Ladder is currently hiring in - AZ, CA, CO, CT, FL, GA, IA, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI. 

Please note, Ladder is not currently sponsoring or transferring OPT or H1-B visa's.

What You'll Do:

• Act as a strategic thought partner to the BD team, leveraging data to optimize partner performance and identify new opportunities.
• Conduct proactive deep-dive analyses to uncover revenue-driving insights, conversion optimizations, and efficiency improvements.
• Monitor partner performance trends and provide regular insights to leadership, flagging data discrepancies and business risks before they impact results.
• Develop and maintain performance dashboards and reporting tools that surface key trends in real-time.
• Work with business leaders to define and refine key success metrics, ensuring alignment between data insights and company goals.
• Collaborate with data engineering to ensure data accuracy and integrity across all reporting functions.
• Proactively identify data gaps and inconsistencies, working cross-functionally to enhance data quality and analytical depth.
• Present insights and recommendations to executive leadership in a clear, compelling manner that drives business action.

Who You Are...

• BA/BS in Business, Economics, Data Science, Finance, or a related field.
• 5+ years of experience in analytics, business intelligence, or a strategic finance role, ideally in a partnerships, marketplace, or commercial strategy function.
• Strong SQL skills and experience with relational databases.
• Experience working with data visualization tools (Looker, Tableau, Sigma, etc.).
• Strong knowledge of financial and operational metrics within partnerships, marketplaces, or revenue-generating teams.
• Experience working in a fast-paced, high-growth environment, ideally within fintech, e-commerce, or B2B/B2C marketplaces.

What Excites Us...

• Strong commercial mindset—ability to connect data insights with real business impact.
• Proactive, independent thinker who doesn’t just analyze but questions and optimizes.
• Comfortable working in ambiguity, prioritizing effectively, and driving clarity through data.
• Ability to tell a story with data—strong communication and presentation skills.
• A relentless focus on accuracy, attention to detail, and problem-solving.
• Passion for partnerships and marketplace dynamics, with a natural curiosity to explore new growth levers.

This role is ideal for a data-driven strategist who thrives in fast-paced environments and enjoys connecting analytical rigor with business success.

Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:

• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure. 
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Work-from-home flexibility and support | We recognize that everyone's homelife is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

The base pay range targeted for this position is $$100,000.00 - $141,000.00 per year. Base pay is determined by market location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for equity and benefits as shared above.

Ladder is building a diverse team of talented and enthusiastic people. We are an equal opportunity workplace. At Ladder, differences are celebrated and supported to benefit our people, products, and community. Let us know why you're interested in this position and what unique contributions you can make to the Ladder team. We look forward to hearing from you.

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