Partner Business Development Manager, AI

Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is seeking a dynamic and strategic AI Partner-Focused Business Development Manager to accelerate the growth of our AI business through our partner ecosystem. This role is pivotal in enabling partners to scale faster, build AI expertise, and deliver transformative customer outcomes powered by ServiceNow's AI capabilities.
You will be responsible for identifying and activating new routes to market, building scalable partner programs, and driving measurable impact across pipeline generation, partner enablement, and customer success.
Key Responsibilities:

• Partner Strategy & Activation
  • Develop and execute a comprehensive strategy to grow ServiceNow AI adoption through partners.
  • Identify high-potential partners and build tailored engagement plans to accelerate AI solution development and delivery.
• Pipeline Generation
  • Drive sourced pipeline through partner-led AI opportunities.
  • Collaborate with sales, marketing, and partner teams to create joint GTM campaigns and demand generation initiatives.
• AI Expertise Development
  • Build and scale AI capability within the partner ecosystem through enablement, certifications, and co-innovation.
  • Champion partner readiness for Now Assist and other AI offerings.
• Customer Success Through Partners
  • Ensure partners are delivering measurable value to customers using ServiceNow AI.
  • Track and support successful AI deployments, focusing on outcomes and satisfaction.
• Innovation & Scale
  • Create new, scalable models for partner engagement and monetization of AI solutions.
  • Pilot and iterate on programs that help partners realize the full opportunity of ServiceNow AI faster.

Measures of Success:

• Growth in partner-sourced AI pipeline
• Increase in AI-certified and enabled partners
• Documented customer success stories driven by partners
• Launch and adoption of new scalable partner programs or models
• Acceleration in partner-led innovation using Now Assist

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in partner business development, preferably in enterprise software or AI.
• Deep understanding of AI technologies, trends, and partner ecosystems.
• Strong strategic thinking and execution skills.
• Excellent communication and relationship-building abilities.
• Experience working cross-functionally with sales, marketing, product, and partner teams.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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