Develop and manage relationships with partners, support their sales efforts, and ensure mutual growth. Monitor performance and collaborate across teams to achieve strategic goals.
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Partner Account Management team is responsible for managing and developing relationships with key partners. They work closely with internal teams to align partner activities with company goals and provide exceptional support to our partners. The team operates at the center of a rapidly evolving revenue AI landscape, engaging deeply with leading AI, ISV, and Cloud partners to accelerate innovation and strategic growth.
The Role
The Partner Account Manager (PAM) develops relationships with partners to ensure effective execution of joint GTM with Outreach’s partner ecosystem. Depending on the type of partner, this role requires developing co-sell motion, co-marketing, managing field and seller alignment, enabling partners with playbooks and resources, and tracking revenue and opportunities. The PAM will work collaboratively with sales, marketing and product engineering organizations to manage co-development initiatives and marketplace activities. This role requires a proactive individual with excellent communication and organizational skills who can drive partner success and ensure mutual growth.
Location: Open to remote within the United States.
Your Daily Adventures Will Include
- Relationship Management: Develop and maintain strong relationships with existing partners, understanding their business needs and aligning them with our solutions.
- Partner Development: Identify and recruit new partners to expand the partner network, ensuring they meet the company’s standards and strategic goals.
- Training and Support: Provide training and ongoing support to partners, ensuring they are well-equipped to promote and sell our products/services.
- Performance Monitoring: Monitor partner performance, set goals, and develop strategies to improve partner sales and engagement.
- Collaboration: Work closely with sales, marketing, and product teams to create and execute joint business plans with partners.
- Conflict Resolution: Address and resolve any issues or conflicts that may arise with partners, maintaining a positive and productive relationship.
- Reporting: Prepare and present regular reports on partner performance, sales metrics, and market feedback to senior management.
- Market Analysis: Stay informed about industry trends, competitor activities, and market changes to provide insights and recommendations for partner strategies.
- Pipeline Development: Generate partner sourced pipeline and revenue by developing go-to-market strategies with partners. Work closely with partners and Outreach sales teams to identify mutual prospects, resulting in new business meetings and partner sourced pipeline.
Our Vision of You
- 5 plus years of experience in partner management, partnership development, account management, and/or sales within IT, technology, or software environments.
- Proven track record of quota achievement and driving partner-led customer engagements.
- Demonstrated ability to define, execute, and scale partner strategies that deliver measurable business impact.
- Passion for building and managing partner ecosystems, with experience engaging major AI, ISV, and Global System Integrators partners (e.g., Salesforce, SAP, OpenAI, Snowflake).
- Strong understanding of industry trends, competitive landscape, and market dynamics.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to influence across internal and external stakeholders.
- Strong analytical, problem-solving, and organizational skills, with the ability to operate independently and collaboratively in a fast-paced environment.
- Proficiency with CRM and productivity tools, including Salesforce (SFDC), Google Workspace, and Outreach.
- Bachelor’s degree in Business, Marketing, Computer Science, or related field.
- Ability to travel as needed.
#remote
#LI-AK1
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Top Skills
Google Workspace
Outreach
Salesforce
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The role involves supporting channel partner engagement, enabling partner sales activities, building relationships, and meeting sales targets with a focus on pipeline generation.
Top Skills:
SaaSSecurity SalesSoftware
HR Tech • Legal Tech • Software • Consulting
The Enterprise Partner Account Manager is responsible for managing partnerships, ensuring revenue growth and retention, and collaborating with various internal teams to drive strategic account initiatives.
Top Skills:
ConfluenceGainsightMs SuiteSalesforce
AdTech • Agency • Digital Media • eCommerce • Marketing Tech • Social Media • Analytics
As Client Partner Account Manager, oversee client account management, budgets, performance tracking, data analysis, and communications to ensure project success and client satisfaction.
Top Skills:
CommspointGoogle AnalyticsKantar/VivvixExcelMicrosoft PowerpointPathmaticsProject Management ToolsResonateSimilarweb
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
