Parcel Operations Analyst

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Job Description:

Summary

Focus on cross-functional issue tracking, resolution, and process optimization from checkout to outbound shipping and invoicing. Skilled in tracking down core issues in systems, operations, and/or with carriers, articulate the problem, then develop solutions to drive resolution. Solutions may include new system requirements, bug fixes, and/or changes to operating procedures. 

Essential Functions

• Assist in e-commerce customer and fulfillment operations support/escalations
• Drive resolution of operational, IT, or other issues related to parcel
• Work with carrier partners to identify and resolve issues
• Identify areas of opportunities to enhance customer experience related to small parcel
• Perform monthly analysis of the small parcel business across the PLG network
• Perform monthly analysis of the small parcel business across the Partner network
• Support Enterprise Account Managers on customer requests, customer QBRs, KPIs, and strategy sessions

Additional Responsibilities

• Perform other duties as assigned.

Skills and Abilities

• Be relentless and work with a sense of urgency, Required
• Have direct e-commerce experience, not just as a customer, Required
• Be analytical, tech-savvy, and detail-oriented, Required
• Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers, Required

Qualifications

• Bachelor's Degree in Business, Logistics, Transportation, Industrial Engineering, Required
• 3 years or more in experience in small parcel and e-commerce or eight (8) years in industry related experience with HS diploma, Required
• Knowledge of computer tools: Spreadsheets, Databases, Graphics, Word Processing, Mapping, Routing and Scheduling, Facility Layouts. Intermediate, Required
• Basic knowledge of Integrated Logistics: Transportation Distribution, Customer Service, Information Technology. Beginner, Required
• Acquire product knowledge. Knowledge and adherence to process methodologies. Intermediate, Required
• Knowledge and adherence to process methodologies. Intermediate, Required

Travel - No

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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