Outbound Specialist

Role

We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support.

You'll be joining the Growth team—a passionate, driven team dedicated to expanding access to Sword Health programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

Driving Enrollments:  You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;

Using Effective Closing Techniques:  You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;

Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;

Collaborating with Internal Teams:  You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;

Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

What you need to have

You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.

2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;

Excellent verbal communication and interpersonal skills;

Professional and courteous phone manner;

Ability to persuade and influence others;

Strong organizational and time management skills;

Ability to handle rejection and maintain a positive attitude;

Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);

High school diploma or equivalent (bachelor's degree preferred).

Being proficient in English (Spanish would be a plus)