Outbound Customer Service

Overview:
Let's be real! Most "outbound" roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn't running into walls. You'll update info, answer questions, spot problems before they're problems, and yes-occasionally rescue a forgotten payment. No scripts. No shady sales. Just real conversations with real people who actually want your help (wild, right?).
Wage:
$18.50/hour
Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Maternity and Paternity Leave
• Up to 5% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

Responsibilities:

• Initiate conversations with our clients to provide ongoing solutions.
• Provide information and guidance on product features, usage, and benefits.
• Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
• Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
• Tailor communication style to meet the needs and preferences of different clients.
• Help support other customer service groups as needed.

Requirements:

• Active listening skills with the ability to understand and address client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
• Incredible listening and communication skills.
• Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
• Strong computer skills, job duties are performed almost 100% online.