Order Services Coordinator

Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. 

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

SUMMARY

Yondr is seeking a detail-oriented and customer-focused Order Services Coordinator to join our team. This role will ensure accurate order processing, facilitate seamless cross-functional communication, and deliver exceptional customer service throughout the order lifecycle.

DUTIES AND RESPONSIBILITIES

• Order Processing and Management: Accurately process customer orders, ensuring timely entry, tracking, and fulfillment.

• Customer Support: Address inquiries regarding order status, discrepancies, and product availability, providing excellent service.

• Coordination and Communication: Work closely with internal teams (sales, warehouse, logistics) to ensure smooth order fulfillment.

• Issue Resolution: Investigate and resolve order-related issues, including billing discrepancies, shipping delays, and returns.

• Data Entry and Reporting: Maintain accurate records, update order databases, and generate reports on order trends and performance.

QUALIFICATIONS

1–2 years of relevant experience in order management, customer service, or a related operational support role.

• Customer Service: Ability to communicate effectively and provide a positive customer experience across all interactions.

• Problem Solving: Proactively address issues and implement practical solutions quickly and efficiently.

• Data Entry: Strong accuracy and speed in entering and managing order data.

• Attention to Detail: Meticulous approach to tracking, documenting, and reviewing order information.

• West LA/Venice office - this is a hybrid position and will require some in-office attendance each week

• 401K plan

• Health, dental & vision insurance

• A dynamic & inclusive work environment

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.