Manage customer orders from entry through invoicing using SAP, ensuring accurate product, pricing, delivery, and documentation details. Respond to inquiries about order status, freight, tracking, availability, and invoices; manage shared inboxes; update sales orders; use customer portals; and coordinate with warehouse and logistics teams to support timely delivery and quality service.
Company Description
medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss
Job Description- Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
- Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
- Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
- Operate the shared email inbox(es) to assure organization, delegation and timely responses
- Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
- Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
- Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
- Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
- Work experience in Customer Service and Order Management within an office based environment
- Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with an ERP system (e.g. SAP)
- Very good English skills (spoken and written) and strong communication skills
- Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment
- This is a 100% onsite role - a requirement is to be onsite every day of the work week
Benefits we offer:
- A vibrant, fast‑moving culture where new ideas are encouraged and celebrated
- Real growth opportunities within a globally successful business that’s scaling rapidly
- Up to three weeks of PTO in your first year, plus 12 paid company holidays
- A comprehensive benefits package including medical, dental, vision, Life/AD&D, Short‑ and Long‑Term Disability, and optional Identity Theft and Legal Protection
- medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
- Additional non‑elective 401(k) contributions paid quarterly
- Health Savings Account with dollar‑for‑dollar company matching based on coverage level
- Flexible Spending Account (FSA) options
- Employee Assistance, Health & Wellness Programs to support your well‑being
- Flexible working hours
- Access to exclusive discounts on shopping, entertainment, and lifestyle perks
- A workplace committed to diversity, inclusion, and equal opportunity
medmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!
All information will be kept confidential according to EEO guidelines.
Similar Jobs
Greentech • Other
Serve as the primary contact for internal and external customers regarding parts orders. Answer inquiries, check parts availability, process and expedite orders, monitor open orders, communicate promise dates, and collaborate with planning, operations, field teams, and other stakeholders. Support customer service projects, resolve issues, maintain relationships, and contribute to process improvements in a high-volume transactional environment.
Top Skills:
AccessCase Management ToolsExcelMS OfficeOutlookPowerPointWord
Edtech • Healthtech • HR Tech • Information Technology • Professional Services • Software • Telehealth
Performs daily accounting activities, including bank reconciliations, journal entries, discrepancy resolution, month-end close, balance sheet and P&L reconciliations, financial reporting support, audit documentation, and compliance with internal controls and GAAP. The role reports to the Controller and requires strong Excel skills, analytical abilities, organization, communication, and experience with accounting systems.
Top Skills:
ErpExcelPivot TablesSage IntacctVlookup
Edtech • Healthtech • HR Tech • Information Technology • Professional Services • Software • Telehealth
Manage the full-cycle accounts payable process, including invoice entry and coding, purchase order matching, vendor statement reconciliation, discrepancy resolution, employee expenses, corporate card transactions, and AP-related general ledger reconciliations. Support month-end close, audits, procurement-tool administration, internal controls, and process improvements while communicating with vendors and internal teams.
Top Skills:
ExcelSage Intacct
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
