CSCI is seeking a detail-oriented and customer-focused Oracle Training Specialist to provide functional, technical, and training support for the Defense Agencies Initiative (DAI), a critical Oracle E-Business Suite (EBS) based ERP system. This role involves front-line user support, issue resolution, training coordination, and documentation development within a high-paced, ITIL (Information Technology Infrastructure Library) compliant environment.
Responsibilities- Perform user account maintenance, including creation, deletion, and updates to user-defined lists
- Troubleshoot and resolve complex functional, technical, and integration issues related to the DAI
- Diagnose and resolve connectivity issues involving browsers, networks, Java Runtime Environment (JRE), and Oracle User Productivity Kit (UPK)
- Execute configuration management tasks and recommend enhancements to ITIL-based processes
- Support DAI PMO Help Desk operations by developing and maintaining Standard Operating Procedures (SOPs), FAQs, and knowledge base content
- Document and update SOPs related to Oracle DBA incident/event handling and client support instructions
- Manage and resolve DAI production help desk tickets within 24 hours of submission
- Deliver training content and conduct end-user training via in-person, virtual, and computer-based training (CBT) methods
- Create user guides, FAQs, and Knowledge Base Articles (KBAs) to support training and system use
- Configure and manage environments for training, testing, and business process simulations
- Develop and maintain online help resources using Oracle UPK
- Ensure help desk support staff are fully trained in DAI processes and standards across functional and technical areas
- Provide functional, technical, architectural, and compliance support for Oracle Applications and DAI capability areas
- Active DoD security clearance (Secret or higher)
- Minimum of seven (7) years of relevant experience supporting Oracle EBS training in Federal or DoD environments
- Demonstrated experience supporting DoD and Federal Oracle Shared Service Providers using Oracle EBS R12.2 or higher (e.g., DAI)
- Creativity and adaptability in problem-solving
- Ability to work with clients to understand their needs
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Professional presence
- Strong presentation and facilitation skills
- Motivation to learn emerging technologies and continuously improve training content and delivery
- Ability to work in a team environment, as well as independently
- Strong customer and vendor relationship skills
- Demonstrated ability to comply with data standards and policies
- Past experience working with a federal agency
- Department of Defense experience is a plus!
CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!
At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry—those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!
Benefits of Working at CSCI- Competitive salaries
- Generous Paid Time Off (PTO) package
- Paid holidays aligned to the Federal calendar
- Full health benefits including medical, dental, vision, and life insurance
- 401(k) retirement plan
- Team building events
- Professional development support
Legal
CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to [email protected] with any questions.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.
E-Verify
CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit www.dhs.gov/E-Verify.
California Consumer Privacy Act (CCPA) Notice
As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).
This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.
By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:
- Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
- Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
- Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
- Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.
For further information, or to exercise your rights under the CCPA, please contact CSCI’s HR team.
Disclaimer
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
