Deal Operations Analyst

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a Deal Operations Analyst at Webflow to join our Revenue Operations team. In this role, you will focus on driving automation initiatives from start to finish, optimizing sales processes, and ensuring seamless operations within our go-to-market teams. You’ll work cross-functionally to  build scalable and efficient processes to enhance CPQ and Salesforce workflows, and improve contract lifecycle management. Additionally, you’ll collaborate with internal teams and have some initial customer interaction to facilitate a smooth transition from sales to post-sales.

This role is ideal for a proactive problem-solver with strong experience executing automation projects end-to-end, and expertise in CPQ, Salesforce, and contract lifecycle management within a SaaS business.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time 
• Permanent 
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • United States  (all figures cited below are in USD and pertain to workers in the United States) 
    • Zone A: $101,760 - $129,120
    • Zone B: $96,000 - $122,880
    • Zone C: $91,200 - $116, 640
  • Canada  (all figures cited below are in CAD and pertain to workers in the Canada
    • Zone A: $114,240 - $145,920

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Manager, Deal Desk

As a Deal Operations Analyst you’ll… 

• Automation & Process Optimization: Lead end-to-end automation initiatives within Revenue Operations, to improve efficiency within systems including Salesforce, Salesforce CPQ, Slack, and Census. 
• CPQ & Salesforce Optimization: Manage CPQ workflows and optimize Salesforce processes to enhance deal execution and reporting. Ownership of deal approvals as part of our order management process. 
• Customer & Stakeholder Collaboration: Partner with sales, post-sales, and customers on renewals processing, streamlining handoffs, enhancing automation adoption, and ensuring data accuracy and compliance.
• Contract Lifecycle Management: Support automation of contract workflows, ensuring compliance and efficiency.
• Risk Mitigation & Continuous Improvement: Identify Quote to Cash inefficiencies, propose solutions, and drive operational improvements.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

Requirements:

• Proficiency in using Salesforce & Salesforce CPQ, particularly with approval workflows and optimizing Salesforce processes to enhance deal execution and reporting.

You’ll thrive as a Deal Operations Analyst  if you have:

• Experience: 2+ years of experience working in a Deal Desk/Operations or Revenue Operations role or equivalent. Proven track record of meeting or exceeding renewal targets in a fast-paced environment.
• Analytical Mindset: Data-driven approach to identifying risks and opportunities, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms
• Tools:  Experience with Salesforce & SalesforceCPQ (must have) & document & lifecycle management tools like DocuSign DocGen, and Ironclad CLM.
• Collaboration: Experience working cross-functionally with Customer Success, Sales, Finance, and Legal teams.
• Communication Skills: Excellent verbal and written communication skills, with an ability to clearly articulate value propositions and renewal strategies.
• Problem-Solving: Strong problem-solving and critical-thinking skills, with a proactive approach to managing challenges.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement
• Flexible PTO for all locations and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support work and wellness
• 401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.