Operations Team Lead/Process Assistant

Job Summary

Iron Mountain is seeking a dynamic Ops Team Lead/Process Assistant to join our Logistics Center team.

In this role, you will be responsible for ensuring the day-to-day operational functions of the Logistics Center are executed in a cost-effective and compliant manner, while actively training and mentoring associates to meet productivity, safety, and quality goals.

The Operations team is a fast-paced environment that relies on clear communication and cross-functional support to meet both internal and external customer needs.

What You’ll Do

In this role, you will:

• Coaching & Support: Oversee, train, and provide performance feedback to reports, focusing on the monitoring and mentoring of associates to ensure high productivity, quality, and safety.

• Operational Management & Production Planning: Develop and manage production schedules, allocate resources for timely completion of assignments, and manage incoming/outgoing shipments and warehouse inventory to maintain organizational efficiency and accurate records.

• Activity Monitoring & Reporting: Track, analyze, and communicate operational reports to designated personnel to provide actionable insights for leadership decision-making and ensure compliance with organizational standards, policies, and regulations.

What You’ll Bring

The ideal candidate will have:

• Experience: A minimum of 1-2 years of experience in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management (onsite ordering, picking, packing, and shipping).

• Metrics: Proven ability to monitor teams’ daily production goals and dynamically manage performance to consistently meet company Key Performance Indicators (KPIs).

  Technical Familiarity: Strong working knowledge of Warehouse Management Systems (WMS) and computerized applications (e.g., word processing, spreadsheet, database, presentation software, email).

• Interpersonal Skills: Proven ability in conflict management, resolving employee issues, and managing team dynamics while fostering open communication across all levels of the organization.

What We Offer (Benefits)

• Salary details: $24.00 - $27.00 per hour.

  Location: Riverside, CA.

• Shifts: Monday - Friday, 7:00 am - 3:30 pm.

• Competitive compensation and benefits aligned with the experience:

• Full health and dental benefits starting on the first day of employment.

• Paid Time Off: Two weeks paid vacation, seven paid holidays, plus sick pay.

• ​Retirement & Investment: 401(k) with Company Match and an Employee Stock Purchase Program.

• Learning & Growth Opportunities: Includes Tuition Reimbursement.

• Flexible work options to support work–life balance.

Call to Action:

If you are a motivated leader ready to drive operational excellence in our Logistics Center, apply today to join the Iron Mountain team!