Operations Strategy Analyst

Job Description:

CBE Companies, a global provider of contact center services is adding a Operations Strategy Analyst to our Operations Strategy team due to continued organizational growth and strategic expansion. This is a new role to help in the growth of the department and ability to service both internal and external clients. We would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

Ongoing training & support!

Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Operations Strategy Analyst plays a critical role in developing, implementing, and monitoring short- and long-term strategic initiatives that improve revenue performance, increase operational efficiency, and elevate the customer experience across communication channels (inbound, outbound, chat, and email). This role partners closely with Operations, Finance, Sales, Marketing, and Analytics to ensure divisional strategies align with company goals and client expectations.

Job Details:

Strategic & Operational Impact

• Identify revenue growth and cost optimization opportunities across business units.

• Develop data-driven strategies to improve performance, productivity, and client outcomes.

• Monitor strategy execution and recommend corrective actions when performance gaps are identified.

• Support the development and alignment of divisional strategic plans.

Performance & Analytics

• Analyze operational data to identify trends, risks, and improvement opportunities.

• Assist in developing performance measures and tracking processes to support informed decision-making.

• Support financial forecasting and staffing models aligned with business needs.

• Contribute to contract performance oversight and client scorecard management.

Cross-Functional Collaboration

• Partner with Operations to translate system functionality into workflow and strategy optimization.

• Work alongside Analytics to implement best practices and enhance reporting clarity.

• Assist with RFI/RFP processes in collaboration with Finance, Operations, Sales, and Marketing.

• Communicate insights, observations, and recommendations clearly to leadership and stakeholders.

Customer Experience & Compliance

• Support strategy development across multiple communication channels.

• Ensure strategies align with client requirements and regulatory standards.

• Maintain adherence to corporate objectives, SOPs, and applicable federal, state, and local regulations.

Job Requirements:

• Bachelor’s degree or equivalent relevant work experience required.

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.

• 2+ years of experience in the collections industry preferred; specific client knowledge is a plus.

• Experience in analytics, operations strategy, or performance optimization strongly preferred.

• Ability to get IRS and Treasury clearance is strongly preferred.

• Strong analytical thinking and problem-solving abilities.

• Conceptual thinking with the ability to translate strategy into execution.

• Understanding of database structure and system functionality.

• Project management capability with attention to detail.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Technical curiosity and ability to learn system capabilities quickly.

• Demonstrated leadership presence and ability to influence outcomes.

The starting pay range for this position is $60,000 - $65,000/year plus potential quarterly incentive. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.