Job Description:
The Operations Reporting and Analytics Specialist is a highly analytical and detail-oriented role that will develop, maintain, and optimize staffing models across our Operations team. This role will work closely with Operations functional leaders to provide data-driven insights that enhance workforce planning, improve efficiency, and manage staffing related expenses. The ideal candidate has a strong analytical skillset, experience with workforce management strategies, and the ability to aggregate and translate complex data from diverse sources into actionable business decisions. Experience utilizing data to drive executive and senior leader level decision making is a critical skill for this position.
We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities
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Develop, implement, and maintain staffing models and tools to support workforce planning and operational efficiency and service excellence.
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Analyze historical volume trends, capacity constraints, and service levels to optimize staffing strategies.
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Collaborate with Operations leaders and Finance to ensure staffing plans align with business needs and budgetary goals.
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Provide real-time and predictive analytics to identify staffing gaps, forecast demand fluctuations, and make actionable recommendations.
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Identify opportunities for process improvement to enhance operational efficiency and service quality.
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Develop dashboards and reports to provide leadership with visibility into staffing trends and workforce performance.
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Support scenario modeling to assess the impact of business changes and ad hoc business needs.
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Ensure data reliability and integrity by reconciling conflicting data and establishing a trusted source of truth.
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Serve as an expert in Operations metrics data and data sources, including connecting information across diverse internal and external systems.
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Function as a curator and quality champion of data by developing and enforcing best practices for analytics tag schema and data audit processes.
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Effectively prioritize projects based on their alignment and impact to key strategic initiatives.
Skills and Abilities
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Demonstrated experience in financial services operations with strong background in data compilation and metrics reporting.
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Experience with Chorus and AWD reporting.
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Advanced proficiency in Excel, including experience with pivot tables, macros, and forecasting models.
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Proficiency in data visualization tools and database query languages, specifically PowerBI and Domo.
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Strong analytical and problem-solving skills with the ability to interpret complex datasets into clear relevant, and actionable business insights.
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Experience in workforce management, capacity planning, or operations analysis is a plus.
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Strong communications and presentation skills, with comfortability in presenting business insights and metrics to all levels of leadership.
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Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.
Education
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Bachelor's Degree in Data Analytics, Business, Statistics, Economics, or related field Required
Experience
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5+ years of data analysis, workforce planning, or similar business analytical role in financial services industry Required
Base Salary Range: $78,000 - $114,000
For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
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