Operations Quality Assurance Analyst

Job Description:

Pacific Life is seeking talented Operations Quality Assurance Analysts to join our Consumer Markets Division in Omaha, NE or Charlotte, NC.

In this role, you will play a critical part in ensuring the accuracy, compliance, and quality of life insurance inforce processing activities. You will conduct detailed transaction audits, identify trends and root causes, and provide actionable insights that improve operational performance, reduce risk, and strengthen service quality across the organization. 

This is an excellent opportunity for individuals looking to grow their career in operations quality, risk, and process improvement within a leading financial services organization. 

How You’ll Make an Impact 

• Perform detailed quality audits of life insurance inforce transactions, including financial, disbursement, policy change, and title change activity  

• Evaluate transaction processing for adherence to established procedures, controls, regulatory requirements, and service standards  

• Document audit findings and classify defect types, root causes, and emerging risk patterns  

• Partner with operations leaders, trainers, and associates to clarify expectations and support corrective action planning  

• Analyze audit results to identify trends, themes, and opportunities for operational improvement  

• Contribute to reporting and insight development that informs leadership decision-making  

• Support continuous improvement initiatives aimed at increasing quality, efficiency, and consistency  

• Participate in calibration sessions to ensure audit accuracy, consistency, and alignment across reviewers  

What Success Looks Like 

• Consistently apply sound judgment and accountability when evaluating transaction quality and process adherence  
• Identify meaningful trends and root causes that drive operational insights  

• Deliver timely, accurate, objective, and actionable audit findings through accurate and clear documentation and communication 

• Build strong partnerships with operations stakeholders to support quality improvement  

• Contribute to a culture of continuous improvement and operational excellence  

What You Bring 

• 1–4 years of experience in quality assurance, auditing, compliance, transaction processing, insurance operations, financial operations, or operational risk/control environments  

• Strong analytical and critical thinking skills with ability to identify patterns and root causes  

• Exceptional attention to detail and documentation accuracy  

• Ability to interpret and apply procedures consistently while exercising sound judgment  

• Strong communication and partnership skills with ability to provide constructive feedback  

• Ability to manage multiple priorities in a fast-paced environment  

• Demonstrated adaptability and learning agility  

What Will Make You Stand Out 

• Experience in insurance, financial services, banking, healthcare claims, or other regulated operational environments  

• Prior quality assurance, audit, compliance, or controls experience  

• Knowledge of insurance operations or life insurance servicing  

• Experience supporting process improvement or operational excellence initiatives  

Recruiting Process 

• Initial resume review  

• Candidates selected for next steps will be notified via email  

• Finalists will complete a recorded video interview through HireVue  

Position Level & Compensation 

This role may be filled at either the Analyst I or Analyst II level based on qualifications and experience. 

Compensation by Level: 

• Analyst I:  Omaha: $26.30 – $32.15 per hour/Charlotte: $27.20 - $33.85 per hour
• Analyst II: Omaha: $31.88 – $38.97 per hour/ Charlotte: $33.58 - $41.00 per hour

Actual compensation will depend on experience, qualifications, and geographic location. Most employees are also eligible for additional incentive compensation. 

You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. 

Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off 
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

#LI-RB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.