Operations Performance Manager

The Cox Automotive Operations Performance Manager is responsible for growing and retaining the Dealer Solutions portfolio, including F&I, DMS, and Xtime Service products for franchise and large independent automotive dealers in their assigned territory. This role advocates solutions that drive organic value for the client. They provide insights into the entire suite of products by connecting the products to solve key dealer business challenges and propose ideas that help dealers reach their business objectives. They serve as the primary point of contact for Dealertrack and Xtime solutions while bringing expertise from variable and fixed operations to optimize the client experience. This position owns, deepens, and continually builds relationships with the dealers they are responsible for.
This is a regional position that will encompass Ohio and Michigan. Preference will go to in-region applicants.
What You'll Do:

• Drive effective and efficient utilization and transactions for Cox Automotive Dealertrack and Xtime products within a contiguous geography.
• Ability to evaluate and prioritize dealer engagements based on the complexity of their product mix, alignment with dealer goals, and Cox business objectives. Build and maintain relationships with franchise and independent auto dealerships to ensure customers' needs drive every priority, decision, and activity.
• Established a cadence with clients through virtual and in-store engagements to gather required insights that increase portfolio utilization.
• Implement process changes across the utilization of various products to drive efficient customer transactions.
• Drive upsells organically by identifying key barriers and core problems with their client's situations and opportunities and responding to the needs of the customers
• Partners closely with sales and leverage their deep product knowledge and expertise to drive new product offerings.
• Proactively manage 'at risk' clients and use consultative strategies to identify and develop an action plan to turn around and retain the relationship.
• Use the Challenger-based selling approach to manage and successfully close sales opportunities.
• Required and responsible for maintaining product knowledge for the assigned portfolio to include new releases or product enhancements in their direct area of responsibility.

What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Check out all our benefits.
Who You Are:
Minimum Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Safe drivers needed; valid driver's license required

Preferred Requirements

• At least 2 years experience managing a fixed operations department in a retail automotive setting
• Working knowledge and experience in retail automotive and broadens capabilities through software utilization
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems such as Salesforce
• Ability to effectively work with all levels at an automotive dealership or dealer group
• Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures.
• Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption
• Ability to partner and collaborate closely with sales, product, and other functions
• Ability and eagerness to learn and clearly explain different products
• Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends

USD 80,500.00 - 120,700.00 per year
Compensation:
Compensation includes a base salary of $80,500.00 - $120,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.