Operations Manager

Job Description:

The Operations Manager is accountable for the operational outcomes of the Firm and will partner with the Managing Principal in leading and implementing changes on behalf of the Firm related to Recruiting, Advisor Engagement & Growth, Practice Growth, Advice, Culture and Leadership. This leader will build culture within the Firm and own the development and execution of the Firm's communications strategy, using their expertise to guide messaging to be valuable and relevant to financial professionals. This leader will support the Managing Principal in the execution of the annual business plan to drive the Firm's achievement of it's revenue and advisor growth goals. This leader will manage the budget for the Firm, ensuring it is financially profitable. This leader will develop an effective and efficient staff of employees and oversee daily office operations.
This is a remote position with up to 20% travel as needed. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities

• Lead the development and execution of initiatives that drive growth and culture for the Firm. To include, firm communications, firm events, assisting with annual business planning, and other key initiatives for the Firm.

• Responsible for overseeing Contract/Licensing and Registration (CL&R) process. Coordinating fingerprinting, processing of CL&R documents for all financial professionals (FPs), and assisting the FPs with their E&O and continuing education requirements.

• Responsible for overseeing the On-boarding and training process of new financial professionals and office staff to the firm. To include explaining benefits, policies and procedures, and coordinating training on provided technology systems, Penn Mutual products, and applicable processes and procedures.

• Responsible for overseeing Life and Securities new business processing, servicing and related operations for the firm.

• Responsible for overseeing Practice Development and Training for the firm. Coordinating firm training events and FP training and development opportunities.

• Responsible for managing employees for CL&R, Onboarding & Training, New Business, and Practice Development & Training. Trains employees in all aspects of their duties in conjunction with the company’s policies and procedures. Writes and delivers employees performance reviews and provides ongoing coaching and development.

• Assists in the recruiting of financial professionals by providing information and support as required.

  In conjunction with the Managing Principal, prepare, develops and monitors office budget.  Manages expenses and authorizes payment of bills.

• Maintains financial information for the office in QuickBooks according to company guidelines.  Submits reconciliation reports to Home Office timely.

• Keeps current with resident and non-resident state insurance securities regulations and requirements for licensing and application.  Shares relevant information with office employees to ensure they understand regulations and can apply knowledge to their jobs.

• Adheres to all industry compliance regulations (e.g., insurance, FINRA, SEC) and performs compliance related functions as needed as appropriate to the position.  Complies with all company and field office policies and procedures.

Skills and Abilities

• Models leadership competencies of courage, collaboration and commitment

• Collaborative style with a proven ability to lead initiatives that require influence without authority

• Ability to build relationships, influence and have courageous conversations with leaders and key stakeholders across all levels of the organization

• Exceptional organization skills with a focus on results and consistent systems and processes

• Demonstrated experience coaching and developing staff

• Strong business acumen with ability to identify critical business priorities and drive meaningful impact

• Demonstrated experience in understanding and managing budgets and other key data related to the overall performance and outcomes of the firm

• Strong verbal and written communication skills

• Ability to work virtually

• Ability to travel as needed, up to 20%

• Customer Service Orientation – works with field partners to understand their needs and provide services that reflect the values of the Penn Mutual Life Insurance Company

• Multi-tasking – ability to handle multiple priorities in the same timeframe

• Strong Attention to Detail

• Strong technology skills – ability to adapt to changing technology and capable of working with electronic systems which include MS Office, Order Entry, CRM, Document Imaging/Scanning, Email and Websites.

Education

• Bachelor's Degree required

Experience

• 5- 10 years strong financial services industry acumen and proven ability to lead people required

Licenses

• LOMA certification preferred

Salary Range: $105-120K

All Penn Mutual employees exemplify our Shared Commitment:
Doing what’s right today, together, for the promise of a brighter tomorrow.
The feelings are mutual: Care. Respect. Belonging.
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship, age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law. Leaders may, at their discretion, change the responsibilities in this position description at any time due to reasonable accommodation and/or other business reasons.
About the Penn Mutual Life Insurance Company
Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.
For HTK ONLY:
About HTK
Hornor, Townsend & Kent, LLC (HTK) is a broker-dealer and registered investment adviser supporting independent financial professionals across the U.S. For more than 50 years, HTK has been the trusted partner supporting financial professionals on their path to success. HTK is committed to offering its financial professionals the independence to build their practice their way through the delivery of a flexible platform, leading solutions and personalized service. Hornor, Townsend & Kent, LLC (HTK) is a wholly-owned subsidiary of The Penn Mutual Life Insurance Company. Member FINRA/SIPC. Visit www.htk.com.
For PMAM ONLY:
About Penn Mutual Asset Management
Penn Mutual Asset Management is a registered investment adviser and wholly owned subsidiary of The Penn Mutual Life Insurance Company. Penn Mutual Asset Management is dedicated to creating value through a prudent, thoughtful, and rigorous investment decision-making process. We tailor our proven approach to generate solid risk-adjusted returns that result in consistent earnings, while balancing the need for capital preservation to achieve each client’s strategy and goals.

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.