Operations Management, Supervisor

• SLA Monitoring & Delivery: Monitor and ensure adherence to SLA targets for both forward and reverse logistics operations. Analyze performance metrics and implement strategies to achieve or exceed SLA objectives.
• Inventory Control & Accuracy: Oversee inventory associated with returns (reverse, repair, recycle)  and forward stock, ensuring inventory accuracy and adherence to the First-In, First-Out (FIFO) principle. Focus on reducing wastage, minimizing lost inventory, and improving overall inventory turnover.
• Process Optimization: Oversee the processing of forward and reverse movements to ensure efficiency and accuracy. Identify and address process gaps, and develop solutions to enhance operational efficiency.
• Regulatory & Policy Compliance: Ensure compliance with relevant laws, regulations, and company policies related to both forward and reverse logistics. Proactively identify and mitigate risks associated with logistics operations.

• Lead and mentor the logistics team, fostering a culture of continuous improvement and high performance.
• Ensure team members are aligned with organizational goals and are equipped with necessary skills and resources.
• Provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• Working with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs.
• Develop and implement staff evaluations in coordination with the human resources department.

• Work closely with internal stakeholders, including supply chain, operations, and customer service teams, to streamline logistics processes.
• Cultivate robust relationships with external partners and vendors, including refurbishing, e-waste, and 3PL companies.
• Ensure set processes with vendors are executed on time and any blockers are proactively addressed.
• Oversee client support services.
• Manage procurement and resource allocation.

• Develop and present comprehensive reports on logistics performance, challenges, and opportunities to senior management.
• Utilize data analytics to drive decision-making and continuous improvement initiatives.
• Support regional and global projects related to logistics & recycling management.
• Collaborate with cross-functional teams to ensure seamless project execution and alignment with business objectives.

• Bachelor's degree (B.S/B.A) in Supply Chain Management, Business Administration, or a related field.
• 5 to 8 years' related experience and/or training, or an equivalent combination of education and experience.
• Experience must include managing logistics operations (forward and/or reverse).
• Superior knowledge of industry regulations and operational guidelines.
• Strong leadership skills with experience in team development and performance management.
• Demonstrated ability to drive process improvements and operational efficiency.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Must be able to lead a cooperative effort among members of a project team.

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules.
• Experience in the IT or tech industry is highly desirable.
• Experience in global logistics management.
• Knowledge of industry best practices in forward and reverse logistics.
• Certification in supply chain or logistics (e.g., CSCP, CLTD) is advantageous.
• In-depth knowledge of data analysis software.
• Working knowledge of customer relationship management (CRM) packages.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law