Operations Director - Northeast, Education

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

PCG’s education services help school districts and state agencies support the instruction, operations and health services provided to millions of students each day across the United States. The Northeast Operations Director is an influential position that impacts more than 15% of all public school students in the nation.
The Operations Director must effectively lead, build capacity and team capability at an enterprise level to ensure client satisfaction and continued growth. This leader will develop and grow established, high-performing functional teams in the areas of program management; client engagement and support; data science; and business analytics in support of PCG’s northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, structure and processes that support client success, ensure a positive impact on student outcomes, meet contractual obligations to a high degree of satisfaction, and supports PCG’s ability to scale and deliver solutions that matter.

Duties & Responsibilities:

Operational Excellence

• Identify and translate opportunities to improve, expand, and adapt PCG’s services in response to evolving client needs and market trends. In collaboration with internal business partners, lead strategic, entrepreneurial initiatives to scale products and services, implement innovative solutions, and drive continuous improvement that positions PCG for sustainable growth and market differentiation.

• Develops and implements business approaches, strategies,  quantitative and qualitative  metrics, and benchmarking best practices - tracking progress and measuring performance of programs, teams, services, and staff/contractors
• Drive client service delivery optimization with an emphasis on balancing quality and efficiency.
• Ensures operating procedures and practices are followed for all major processes to ensure standardization, consistency, quality, and compliance;
• Ensures compliance with local, state, and federal regulations and contracted performance measures in day-to-day operations;
• Develops and manages teams towards quantitative and qualitative success metrics in the areas of client satisfaction, efficiency, and cost;
• Creates a safe, supportive culture of continuous process improvement with an eye towards scope management, client satisfaction, operational efficiency, and risk mitigation; and
• Manages budgets and resource leveling for all operations in support of contract compliance and profitability, in coordination with program managers, project managers, and service line leads.

Leadership & Team Building

• Directly supervises the Functional Team leaders responsible for core functions that support the regional portfolio of clients and solutions;
• Builds teams who will be focused on enterprise level improvement and new implementations, working with others to create a healthy and respectful team dynamic with a culture of mutual accountability;
• Cultivates teams of professionals who focus on critical aspects of service delivery with an eye towards efficiency and innovation;
• Fosters staff retention and growth and help develop a new “generation” of leaders in the region and firm, overall; and
• Hires, develops, motivates and retains key staff to build and sustain a team that strives for diversity in backgrounds, capabilities, and perspectives

Collaboration & Coordination

• Represents the region in interactions with PCG executives, services business line, development, and local client engagement and growth;
• Works in close partnership with consultants, business development teams, and contractors/partners in the delivery of contracted services; and
• In collaboration with internal business partners, strategically engages with clients and other stakeholders to understand the impact of PCG solutions, emerging client needs, and to ensure strong coordination across teams in meeting client expectations

Required Skills:

• Leadership skills, including the ability to be decisive, consistent, transparent, and open to feedback
• Professional maturity and ability to put the best interests of the client and PCG above self-interest
• Staff development and coaching skills
• Effective conflict management skills
• Collaboration skills (with peers, staff, and leadership)
• Team-building skills
• Strong communication skills (presentation, facilitation, and written)

Qualifications:

• 10+ years of operations management experience in the delivery and support of education technology and professional services (e.g., consulting, help desk, training/professional learning, business analytics, software development)
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• A strong track record in applying industry best practices and driving continuous improvement initiatives to optimize service delivery, increase operational efficiency, and ensure consistent, high-impact outcomes in a client-focused environment.
• Excellent leadership, management, and written and verbal communication skills with experience implementing systems for continuous learning.
• Ability to engage and develop relationships with multiple agencies and organizations.
• Ability to work across all levels of management and staff.
• Experience in developing and coaching senior-level staff, focused on cultivating high-performing teams
• Experience developing, implementing and improving standard operating procedures, onboarding/training plans
• PMP certification is a plus
• Demonstrated knowledge of PCG education services and client needs is a plus

Working Conditions

• Remote, with travel to client and PCG office sites
• Individual must live within the region served

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The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $125,000-$175,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.