Coordinate customer onboarding, training, support, and retention workflows. Follow up on customer issues, align Sales, Accounting, Software, integrations, and licensing teams, and drive commitments through resolution. Build and improve operational processes, track projects, dependencies, blockers, and next steps, identify improvement opportunities from feedback, and provide clear updates across teams.
We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business.
This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through.
What You’ll Do- Coordinate workflows and initiatives across different areas of the business.
- Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
- Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
- Track priorities, blockers, follow-ups, and next steps.
- Identify operational gaps and help determine the right people or resources needed.
- Build and improve processes as business needs evolve.
- Follow issues and commitments through to completion.
- Provide clear, concise updates on progress and outstanding items.
Requirements
What We’re Looking For
- 5+ years of professional experience, including substantial hands-on business operations experience.
- Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role.
- Experience working in an established business environment involving multiple teams, functions, and priorities.
- Strong cross-functional coordination and problem-solving experience.
- Demonstrated experience owning workflows or initiatives from start to finish.
- Experience improving processes and ensuring consistent follow-through.
- Comfortable working with both business and technical teams.
- Clear, concise professional communication.
Benefits
- CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
- Fully remote
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Design, build, scale, and operate high-volume payment APIs and distributed systems serving global traffic. Lead complex engineering projects from requirements through production, improve reliability, performance, observability, fault tolerance, and security, and participate in on-call and incident response. Collaborate across product and engineering teams, use AI-assisted development tools responsibly, and mentor engineers through technical reviews and documentation.
Top Skills:
AWSGoKafkaKotlinTypescript
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, scale, and operate high-volume payment APIs and distributed systems serving global traffic. Lead complex engineering projects from requirements through production, improve performance, observability, reliability, fault tolerance, and security, and participate in on-call incident response. Collaborate across product and engineering teams, use AI-assisted development tools responsibly, and mentor engineers through technical reviews, documentation, and guidance.
Top Skills:
AWSGoKafkaKotlinTypescript
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Drive pipeline and revenue growth through digital prospecting, lead qualification, relationship building, and SaaS sales. Engage prospective enterprise customers, manage inbound and outbound leads, use tools such as LinkedIn, 6Sense, Outreach, ZoomInfo, and Salesforce, and collaborate with account executives, sales engineers, channel partners, and marketing. The role includes booking discovery calls, creating opportunities, meeting funnel and pipeline KPIs, and closing transactional deals and upsells.
Top Skills:
6SenseAILinkedInMachine LearningOutreachSaaSSalesforceZoominfo
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
