Operations Business Process Analyst

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

• Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. 

  The Operations Business Process Analyst analyzes, develops, and maintains the functional area(s) business process methods and practices.

  Main Responsibilities: 

• Ensures efficient processes and procedures are developed, tested, and conducted.
• Assists with development plans for testing and deployment.
• Assists with audits of systems, processes, business rules, and other relevant data.
• Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.
• Partners with business process owners and management on strategic initiatives.
• Researches industry trends for application of process improvement techniques and best practices.
• Assists in the documentation of procedures and standards.
• Performs other duties and responsibilities as assigned.
• Tracks performance against objectives and goals.

• Basic Qualifications:

• Experience: 3 years’ relevant experience
• Education: None
• Responsible for testing plans and activities, as required
• Identifies improvements in project outcomes
• May train key users on new processes

• Accountability/Complexity:

• Works under moderate supervision
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures

• Nice to have:

• Microsoft Planner
• Azure Development
• Microsoft Office

• #IPG

  #LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)