Operations Account Manager

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Operations Account Manager supports a portfolio of complex, cross-functional projects to ensure business objectives are met and accomplished on time, within budget, and meet quality standards. This position partners with project managers and functional leaders in managing projects, sharing best practices, and developing effective strategies to support operational needs. The Operations Account Manager is also accountable to independently work with cross-functional teams to deliver smaller-scale projects. In addition, this role facilitates and manages projects within Operations (e.g., manufacturing, supply chain, technical transfer, distribution, etc.) and presents outcomes and status to leadership, driving awareness and visibility.

Essential Duties

Include, but are not limited to, the following:

• Partner and collaborate with stakeholders and cross-functional teams where appropriate to facilitate the progression of project initiatives by identifying tasks, dependencies, risks, and opportunities associated with meeting the company’s overall priorities.
• Support cross-functional teams to execute on project tasks including effective creation and management of timelines, budgets, resources, risks, interdependencies, and project objectives.
• Track budgets, timelines, resource allocation, and action items.
• Manage client communications and escalations within the established standards.
• Partner with project teams to help define the project objectives and employ the right level of governance and process.
• Assist project management teams with connecting with stakeholders and planning for team meetings.
• Escalate issues when critical risks arise and maintain pulse with project activities to ensure progress through facilitation techniques.
• Monitor and prepare status reports on project deliverables and any deviation from project plan.
• Establish and maintain positive relationships with stakeholders and team members.
• Ability to prioritize and balance multiple competing priorities within and across multiple projects at the same time.
• Demonstrated success with oral and written communications/presentations, results orientation, facilitation, and teamwork skills.
• Ability to work successfully within a matrix management organization.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to lift up to 40 pounds for approximately 10% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 10% of working time away from work location;, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in Molecular Biology, Biochemistry, Engineering, Life Sciences, or related field.
• 2+ years of professional work experience in a project-focused environment in the biotech industry.
• Proficient in Microsoft Project, Visio, Excel, and PowerPoint.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in the healthcare industry.
• Experience with genetic testing.
• Experience working in an organization with matrixed management with primary responsibility for project success while relying on a team of resources outside of reporting structure.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.