Onsite System Manager - DuPage County

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

The Onsite System Manager is an in person position dedicated to the State and Local government customer located in DuPage County, IL. The Onsite System Manager MUST reside near/within DuPage County to be available for 24/7 rotation of support 365 days of the year. 

• Maintain, optimize, test, document, support complex communication systems, specifically focusing on Motorola Land Mobile Radio Products, including consoles, subscriber radios, and infrastructure. This involves daily maintenance, troubleshooting, repair, and customer training.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results. 

• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. 

• Serve as the main point-of-contact for support related to DuPage County's equipment.

• Handle the provisioning of communication system infrastructure.

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues 

• Team with Engineering, Project Management, Customer Support, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations 

• Provide weekly reports of activities and accomplishments 

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. 

• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment 

• Computer literate with proficiency in MS Word, Excel, Outlook, and Access 

• Security +, CompTIA or related certificate is highly desirable 

Candidate Requirements

• Must have a current, valid driver’s license and no traffic violations

• Must have excellent communications skills and always present a professional image.

• Must be able to lift up to 50 lbs of equipment or test equipment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

• Must be able to provide customer training on infrastructure and equipment.

Travel/Location

• This Chicagoland (DuPage County) based role requires the successful candidate to either reside in the area or be willing to relocate.

• Travel up to 10% for training and customer support.

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Target Base Salary Range: $60,000 - $75,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 2+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.