Onsite Implementation Specialist - P+/ICP (Remote - United States)

Essential Functions

• Client Training:
• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Perform additional responsibilities as assigned based on business needs.
• Issue Resolution and Optimization:
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Collaboration:
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Travel:
• 75%+ long-distance or air travel required.
• Travel to and from customer locations.

Minimum Requirements

• Ability to travel 75%+ long-distance or air travel
• 3 years of experience in the Healthcare IT industry, specifically software implementation
• Ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent time management and organization skills
• Proven ability to solve problems creatively.

Preferred Qualifications

• Knowledge of or applicable experience in one of Nextech’s main medical specialties
• Knowledge of workflow of a Medical Clinic
• Understanding of HIPAA and PHI
• Background in insurance billing
• Bachelor’s degree in related field

Working Environment/Physical Demands

• This role is open in all states within the United States except for: California, New York, Washington and Colorado.
• Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.
• Periods of stress may occur due to project deadlines or travel demands.
• Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.
• Long-distance or air travel required.
• Travel to and from customer locations.