Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches.
Modio Health is looking for new members for our Training & Optimization team. The Training & Optimization Specialist position is a mission-critical role that functions on the frontlines, creating long lasting & engaging relationships with each of our clients and end users. The T&O Specialist provides support and assistance with the adoption by coaching our end users on the tools & functionality of OneView, allowing them to gain efficiencies in their credentialing workflows and data management processes.
Responsibilities
- Assess individual and group training needs; maintain individual and group training records
- Collaborate with other Modio Health team members to develop and deliver training sessions/plans that are pertinent, agile and engaging for our platform’s end users
- Plan, prepare and research client workflows and platform usage to create optimal training sessions
- Organize and promote Modio University courses
- Provide affective instruction to the end users on an individual or group basis
- Apply new functionalities within the OneView platform to deliver courses and improve the learning experience for both new & long-term clients/end users
- Keep personal IT skills and knowledge of OneView platform up to date and aligned with our current product roadmap & release schedule
- Become a SME in all facets of the OneView platform.
Qualifications
- Communicating enthusiasm for our product, and promote it, without losing authenticity
- Remaining focused for long periods of time
- Multi-tasking and fluid scheduling management
- Understanding a process/functionality and communicating that to a novice
- Keeping yourself organized
- Problem-solving and using critical-thinking skills to explore issues and develop solutions
- Ability to listen to the needs of our clients/your audience and meet them where they are
- Having a team player attitude, eager to be part of an ambitious organization, willing to provide reflective input on process improvement, but also able to be self-motivated and work individually
- Tech-savvy individual who understands the efficiencies that can be gained by the addition of software
- Passion, enthusiasm, energy, humor, and the ability to convey these qualities through phone, Zoom, Support Ticket and email communications
- A self-starter, who aspires to create and improve processes and to be ahead of the curve
- Individuals that love working with our clients to gain a better understanding of their needs & current processes and then coupling that information with the platform knowledge to create sustainable and best practice workflows within the OneView platform
Education & Years of Experience
- Bachelor’s degree or equivalent
- Healthcare and/or credentialing experience (1-3 years)
- Client Facing Presentation/Training Experience (1-3 years)
Preferred
- 2 years of full-time work experience working/training for a SaaS company in client facing role
- Ability to interact comfortably with executives and general cross team collaboration
- Exceptional written and verbal English communication skills
- Proficiency with Microsoft Office products, Zoom, Team, Atlassian products
We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $60,000 -- $125,300 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.
CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.
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In return we offer:
• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs
Click here to learn more about our company and culture.
CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.
We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.
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