Onboarding Specialist - Remote

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The Onboarding Specialist is responsible for onboarding referrals, coordinating documentation, assigning the patient to the appropriate internal teams, communicating with the referral source, managing incoming faxes and coordinating home health. This role also acts as a single point of contact for designated tasks, teams and referral sources.

Responsibilities

• Obtains the patient referral via phone, fax, email and/or EMR.

• Documents the referral details by creating the patient information sheet.

• Identifies and documents the patient’s team assignment.

• Creates patient entry for delivery management.

• Enters/updates the patient profile, progress notes and home health information.

• Acts as liaison between internal teams and the referral source.

• Receives incoming calls, taking patient markers for new referrals.

• Uploads documents to the patient’s medical record.

• Manages electronic fax folder, determining the appropriate destination for the file.

• Coordinates home health needs for the patient.

• Acts as the team point of contact for assigned referral sources and/or therapies.

• Assists with complex referrals/home health cases.

• Trains/mentors new team members.

• Assists Intake nurses with faxing and copying and distribution as needed.

• Performs in accordance with system-wide competencies/behaviors.

• Performs other duties as assigned.

Skills & Abilities

• Team player

• Gives high priority to client satisfaction and customer needs. Maintains confidentiality of patient information.

• Provides customer service to all internal and external customers.

• Good verbal and written communication skills.

• Computer literate, with the ability to utilize standard software applications including Windows and MS Office Suite (Outlook, Word, and Excel).

• Good organizational skills with attention to detail and ability to multitask.

Requirements

• HS diploma or GED required.

• 2+ years of experience in a physician practice, ancillary provider, or other relevant healthcare setting required.

• Excellent communication, interpersonal and organizational skills required.

• Ability to prioritize and handle multiple tasks.

• Knowledge of medical terminology required.

• Proficient computer skills and Microsoft Office Products required.

CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.