Onboarding Manager - PST/MST

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 25-30 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.

As an Onboarding Manager at Mangomint, you will…

• Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout

• Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners

• Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement

• Connect Mangomint features directly to customer pain points and business goals

• Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals

• Create tailored onboarding plans that prioritize the most valuable features first

• Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

• Work PST or MST hours for best team collaboration and customer coverage

• 3+ years of experience in the beauty/wellness industry as a service provider, salon/spa manager, or industry operations role

• Proven track record helping customers through complex transitions or implementations

• Someone who thrives in a fast-paced, high-growth environment with evolving processes and expectations

• A performance-driven mindset- you are motivated by metrics, comfortable with accountability, and energized by challenging targets

• A resourceful problem-solver who seeks solutions before escalating questions. Someone who speaks up when seeing issues, admits mistakes, and focuses on solutions

• Skilled process management - ability to manage and direct the entire onboarding journey, not just executing individual tasks

• Tech savvy- comfortable with Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

• Health, dental, vision, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.

• Premium subscription to the Calm app

• One Medical membership

• Flexible and unlimited PTO

• 401k plan available (no matching)

• Employee stock option program