Onboarding and Implementation Specialist

Onboarding and Implementation Specialist (Onsite Equipment Mapping Specialist)

Who We are...... FacilityONE is a software company dedicated to providing a high-value solution to make it easy for our customers to manage safe, productive, and well-maintained physical environments. We leverage our product and knowledge of the industry to help our customers improve efficiencies and save money.

Who We Are Looking For…… We are looking for an energetic, people focused and motivated Onsite Equipment Mapping Specialist to join our team to visit and onboard our clients across the United States. As an Onsite Equipment Mapping Specialist at FacilityONE, you will be responsible for ensuring proper asset/equipment field documentation, outstanding customer satisfaction, and on-time project completion.

Responsibilities…… 

• Perform on-site and virtual customer field documentation of equipment and assets

• Track, document and manage the progression of work

• Perform on-site customer training

• Complete software validation and data entry of documented assets

• Consult with client regarding solutions and implement selected solutions

• Operate a vehicle in a safe manner

• Use Customer Resource Management (CRM) software

• Work closely with other team members

• Build relationships and trust with customers

• Assist with other project areas as needed

Qualifications & Fit…… 

• 0-1 years of experience in field service or similar customer facing role

• Experience with managing and preserving technical equipment

• Critical thinking and problem-solving skills to adapt process to reach best solution

• Comfortable in mechanical & outdoor environments (kitchens, roof tops)

• Team player able to collaborate with all departments and levels within organization

• Excellent time-management skills

• 75% travel

• Ability to work remotely and be self-managed and motivated.

• Ability to work an on-call rotation for customer support

• Ability to climb, lift and move through a variety of indoor and outdoor spaces.

• superior interpersonal and communication skills

• Experience using mobile tools and applications

• Technical degree or certification (preferred but not required)

• Familiarity with mechanical, electrical, and plumbing equipment (preferred but not required)

Benefits….. We know our employees are our most valuable resource, so we've designed our benefits to align with their wants and needs, and to ensure their personal and professional well-being.

• Skip the commute! We are a flexible, remote-first team with an office in Charlotte, North Carolina. We provide employees with work equipment as well as a monthly internet stipend

• Generous health coverage including medical, dental, vision, and short- and long-term disability coverage

• Flexible vacation - we have an unlimited PTO policy with no accruals, so no need to worry about 'use it or lose it'!

• 401k Matching - FacilityONE provides a 4% match on 401(k) contributions to help our employees invest in their futures.

• Annual Wellness Benefits, which can be used towards gym memberships, fitness classes or apps, workout equipment, etc.

• "Furternity" Leave - we understand that pets are an important part of our employee's lives. Personal time can be used to adopt or care for a furry friend.

Our Culture...... A bit about us - We are looking for people who aren’t just interested in working at a small company; we need people who are excited about building a great company! Here are some of the key principals we value in an employee:

• Mindful Collaboration We value thoughtful honesty, treating each other with respect as a cohesive team, and embracing both victories and failures.

• Creative Problem-Solving We believe that for every problem, there is a solution, especially with great teamwork, out-of-the-box ideas, and imaginative thinking!

• Ambitious Success We challenge ourselves as a growing organization to excel by setting goals, prioritizing accountability, and recognizing results.

If you like what you hear and you’re passionate about joining a team like the one we’ve described, we’d love to talk!

Compensation: $60k-62k base, plus bonus opportunity. Salary ranges are determined by location, level, experience, and skills. This will be discussed further with the Talent team during the hiring process.

FacilityONE is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on business needs and individual merit regardless of age, race, sex, religion, gender identity, sexual orientation, or marital, veteran, or disability status.