NPI Implementation Lead

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. Are you someone who always wants to know how things work before anyone else? We are looking for a highly technical, communicative, and proactive NPI Implementation Lead. In this role, you will be the first "expert" on every new product and feature we release. You will transform complex technical updates into digestible knowledge for our internal teams.

Job Duties/ Responsibilities:

1. Product Mastery & Early Adoption

• Embed with the Product and Engineering teams during the development lifecycle to gain a deep, hands-on understanding of new features.

• Act as the primary "beta" user for the implementation team, identifying potential friction points before a general release.

• Maintain a comprehensive internal knowledge base of product specifications and use cases.

2. Internal Training & Knowledge Transfer

• Develop comprehensive training, documentation, and toolkits for the Implementation and Customer Training teams.

• Conduct live "train-the-trainer" sessions and workshops to ensure internal readiness.

• Create assessment criteria to verify that team members are fully equipped to support and deploy new releases.

3. Customer Demos & Sales Support

• Design and build standardized, high-impact product demos that highlight value propositions for different customer segments.

• Conduct high-level customer demos for key accounts, acting as the technical face of the new product.

• Collaborate with Marketing to ensure demo environments reflect real-world customer scenarios and data.

Desired Qualifications:

• Technical Aptitude: You have a knack for picking up new technology quickly without the need for existing training or documentation.

• Educational Mindset: You don't just know the "what"—you can explain the "how" and "why" to people with varying levels of technical expertise.

• Communication Pro: You are as comfortable presenting to a room of executives as you are troubleshooting with a developer.

• Project Management: Ability to manage multiple product launch timelines simultaneously without breaking a sweat.

Why You’ll Love This Role:

You won’t just be following a script; you’ll be writing it. As the NPI Implementation Lead, you have the unique opportunity to influence how our products are perceived and handled by our internal experts. You are the catalyst for successful product implementation and delivery.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program
   

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $80,850 and $150,150 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of March 28, 2026. Please apply prior to the deadline to be considered for the role