National Program Manager

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The National Enterprise Program Manager supports strategic account activity working with the National Enterprise Account Managers and the National Enterprise Account Developers. This individual is a goal focused collaborator who partners with AM and AD’s to be successful. Key strengths should include creativity and initiative, outstanding people skills, along with prioritization and detail orientation skills. Experience in project management, sales, marketing, design, and/or furniture distribution will be of benefit.

Overall Responsibilities

• Coordination of activities and deliverables

• Collaboration with varied National team members, Dealers, Customers, Internal teams

• Consistent customer experience regardless of their location

Essential Functions:

• Partner with AM or AD to ensure successful execution of account strategy through structured and scalable processes. Develop and manage comprehensive timelines, milestones and KPIs

• Provide a single point of contact for clients and professional teams for national project delivery and be readily available to the client when the assigned Sales associate is unavailable

• Coordinate RFP responses, across various MK teams, working closely with the AD and AM

• Create a seamless experience between the customer, MillerKnoll and the dealer

• Drive consistent dealer experiences for clients through training and frameworks to track projects, progress, manage risks, and ensure alignment with client objectives

• Collaborate closely across the MillerKnoll ecosystem to coordinate activities that serve the customer experience

• Drive continuous improvement by identifying opportunities for process optimization, efficiency gains, and customer experience enhancements

• Maintain client standards and update National standards records/playbooks, driving floor plate sales for MillerKnoll and minimizing competitive product

• Collaborate with national dealers to maintain customer program awareness and ensure compliance to guidelines, standards, discounts, and terms of sale

• Provide appropriate checks/balances for project pricing quotes, honoring all relevant contracts

• Maintain product knowledge of MillerKnoll’s brand portfolio to position our value proposition and ability to deliver full floorplate solutions

• Communicate effectively with all involved business groups, associates and customers as needed

• Support account development in scheduled 1:1 calls with AM’s and AD’s

• Participate in project meetings/calls as appropriate and create consistent communication plans for each project/client

• Work within, collaborate, and contribute to a team environment

• Perform additional responsibilities as requested to achieve business objectives

Sound like you?

You might be just who we’re looking for if you have…

• A Bachelor’s degree in relevant academic discipline and applicable professional certification (PMP), an equivalent level of work experience will also be considered

• Three years of experience in project management/planning or facility management/design with construction trades and/or architectural firms

• Knowledge of MillerKnoll’s brand of products and services and how we solve problems

• Knowledge of competing products as well as the ability to distinguish MillerKnoll products and services from the competition

• Knowledge/understanding of MillerKnoll’s structure and support resources and how to access them in achieving/orchestrating client projects

• Strong, well developed planning, organizational, and time management skills with the ability to handle conflicting pressures/deadlines in a fast-paced and changing environment

• Problem-solving skills and the ability to collaborate and negotiate

• The ability to work without close supervision and behave as a team player with service-oriented style to provide outstanding service to customers

• The ability to be a self motivated self starter and self confidence to represent MillerKnoll in a professional manner to gain a high level of confidence from customers

• The ability to cultivate and develop business opportunities

• Excellent verbal and written communication abilities with a strong emphasis  on listening, empathy, conflict resolution, facilitation and professional presentation skills

• Excellent interpersonal/relationship-building skills with specific ability to relate well and build long-term relationships with all levels and diverse types of customers and associates in both formal and informal settings

• High person performance standards, the desire and ability to continuously learn, and results-oriented work style (i.e. holding yourself accountable for results)

• A high level of integrity and business ethics

• Strong financial literacy and business acumen

• The ability to use office platforms, communication software and tools used in the MillerKnoll office environment

• A willingness/ability to travel as needed and easily without restrictions  and with cross-cultural sensitivity

• The ability to perform all essential job functions of the position with or without accommodations

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].