National Accounts Manager- Digital

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The National Account Manager, Digital, will partner with our team to accelerate growth across some of our most important online customers, including FergusonHome.com, Ferguson.com, and other key e-commerce platforms!

This role will lead digital account management end-to-end, including business planning, promotional strategy, content optimization, and operational excellence. The National Account Manager, Digital will collaborate closely with cross-functional partners to drive sales growth, ensure compliance with brand standards, and deliver a best-in-class customer experience across all channels through digital optimization.

This is approved to be a Remote role anywhere in the US. However, our ideal candidate will be near, or with easy access to Charlotte NC, Corona CA, or Atlanta GA markets.

• Develop and implement account strategies for FergusonHome.com, Ferguson.com, and other digital partners, aligning closely with Own Brand Lighting & Fans Portfolio objectives
• Manage day-to-day business operations with key accounts, including promotions, marketing campaigns, pricing compliance, and digital merchandising initiatives
• Achieve or exceed assigned revenue targets by using data-driven insights, understanding customer goals, and influencing digital platform decision-makers
• Partner with Marketing, Channel, and Product teams to ensure online assortments, content, and imagery are optimized for maximum visibility and conversion
• Monitor and analyze competitive trends, customer behavior, and category performance, translating insights into strategies that strengthen digital market share
• Lead promotional planning and execution, including calendar alignment, funding negotiations, and return on investment measurement
• Collaborate with Sales Operations and Demand Planning to forecast sales, manage inventory flow, and ensure product availability across digital fulfillment models
• Ensure compliance with MAP and reseller policies across digital accounts, calling out and addressing violations as needed
• Deliver digital line reviews, business updates, and platform-specific strategy presentations to both internal leadership and customer partners
• Coordinate with internal and external partners to enhance operational performance, including order flow, fulfillment rates, and service level agreements
• Champion digital-first best practices across the organization, ensuring consistent execution and continuous improvement in online sales performance

• Minimum of 7 years of professional experience in e-commerce or digital account management, preferably within home improvement, lighting, or consumer goods
• Proven track record of growing sales on major digital platforms (FergusonHome.com, Amazon, HomeDepot.com, Lowes.com, Wayfair, etc.)
• Strong understanding of e-commerce operations, including 1P vendor programs, 3P marketplace models, direct fulfillment, and omnichannel strategies
• Meticulous, with the ability to manage multiple priorities simultaneously while meeting deadlines
• Exceptional communication and presentation skills, able to build relationships and influence both internally and externally
• Strong negotiation, analytical, and problem-solving skills with proven ability to deliver results
• Proficiency with Microsoft Office Suite (Excel, PowerPoint) and familiarity with vendor portals such as Amazon Vendor Central, Wayfair Partner Home, and Lowe’s/THD supplier platforms
• Experience with digital merchandising, content syndication, MAP enforcement, and promotional strategy preferred
• Self-motivated, results-driven, and capable of working independently as well as collaboratively in a cross-functional team environment
• Willingness to travel up to 15%, including occasional weekends, as required
• Bachelor’s degree (BA or BS or equivalent experience) required; MBA preferred

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information