National Account Manager I

At Hillman, we're passionate about delivering innovative solutions, exceptional service, and strong partnerships that help our customers succeed. As a National Account Manager, you'll play a critical role in driving profitable growth, leading key customer relationships, and developing strategic business plans that enhance our position within major retail accounts.

This is an exciting opportunity for a sales leader who thrives on building long-term partnerships, analyzing business performance, identifying growth opportunities, and leading high-performing teams in a dynamic retail environment. This position will be 5 days a week in office at the Mooresville, NC location. 

As a National Account Manager, you will partner closely with internal teams and key customers to develop and execute strategic plans that support sales growth, operational excellence, and customer success.

• Collaborate with the Director of National Accounts to forecast sales, develop sales quotas, and execute strategic sales plans that drive profitable growth.
• Utilize customer POS and inventory data to effectively manage and expand Hillman product categories.
• Conduct quarterly business reviews to evaluate POS performance, identify SKU rationalization opportunities, and introduce product replacement recommendations.
• Lead line reviews and annual business reviews with assigned accounts.
• Travel throughout North America to support customer relationships, business initiatives, and account growth.
• Develop and implement National Account business plans, including profit and loss management, operational planning, budgeting, forecasting, and sales goal attainment.
• Create annual and multi-year sales strategies that support revenue and organic growth objectives.
• Partner with customers and internal sales and service teams to establish program details for new business opportunities and serve as the primary liaison during rollouts.
• Maintain strong knowledge of Hillman's products, programs, and Field Service operations.
• Support the development and maintenance of account procedures in collaboration with the Field Service Department.
• Coach, mentor, and develop direct reports through internal and external learning opportunities.
• Ensure compliance with company policies, human resources practices, and applicable employment laws.
• Provide ongoing performance feedback and support to team members to enhance results and customer service.
• Communicate regularly with sales and field service teams to provide information, answer questions, and address business needs.
• Build and maintain strong relationships with both internal and external National Account partners.
• Partner with marketing teams to develop promotional programs, create plan-o-grams, and coordinate logistics for special events.
• Monitor store openings and closings while coordinating logistics with appropriate Hillman teams.
• Organize and participate in trade shows, conventions, and industry events.

• Bachelor's degree (BS/BA) required.
• 2-5 years of experience within a big box retail environment

Successful candidates will demonstrate:

• Strong analytical and problem-solving skills, with the ability to evaluate information, identify solutions, and make sound business recommendations.
• Resilience and adaptability, with the ability to perform effectively under pressure and recover quickly from challenges.
• High levels of integrity, accountability, and ethical decision-making while maintaining confidentiality.
• Proven leadership skills with experience building, developing, and managing teams aligned with business objectives and workforce needs.
• A commitment to continuous learning, professional growth, and self-development.