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Fintech • Machine Learning • Payments • Software • Financial Services
The Senior Manager, Technical Writer will create strategic technical documentation for Capital One's tools, ensuring clear communication for users and stakeholders. Responsibilities include crafting user manuals, API documentation, and collaborating with technical teams to ensure documentation effectiveness.
Top Skills:
ConfluenceGitGitbookHugoMarkdown
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Manager, Practice Solutions - Microsoft leads a team to drive Microsoft's business growth, focusing on strategic programs, account management, and partnership development to enhance customer adoption of Microsoft solutions.
Top Skills:
MS OfficeMicrosoft Solutions
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
As a Campus Intern, you will enhance the technology experience at your university, work with the CDW Sales team, and receive training in a customer-facing role.
Are you a detail-oriented customer service professional with a knack for technology? Join HSI as a Remote Training Support Specialist (MSHA Moderator) and play a critical role in supporting our virtual MSHA training programs. In this role, you’ll be the behind-the-scenes hero helping adult learners successfully attend and complete mandatory safety courses from the comfort of their homes.
This temporary role is ideal for someone who enjoys remote work, thrives in a structured environment, and is confident troubleshooting basic tech issues with calm and compassion.
- Start Date: July 2025
- End Date: December 2025
- Type: Temporary
What you will do:
As part of our virtual training support team, you’ll work closely with the MSHA Instructor to ensure every training session runs smoothly—from registration to final sign-off.
Key Responsibilities:
- Register and enroll students in MSHA Part 48 New Miner and Refresher courses
- Communicate clearly with students via email regarding login instructions and expectations
- Conduct pre-training tech checks to ensure students’ devices are ready for virtual participation
- Monitor live virtual classrooms (Adobe Connect) and provide real-time support to students and instructors
- Troubleshoot basic tech issues (e.g., webcam, audio, connectivity, login issues)
- Track attendance, participation, and student conduct during training
- Document and escalate technical or participation issues when needed
- Collaborate with the internal MSHA team to improve workflows and enhance learner experience
Work Schedule:
- This is a full-time, Monday–Friday position with rotating weekly shifts based on course assignments. All times are listed in Pacific Time (PT).
- You must be available to work either of the following shifts:
- New Miner Course:
🕠 5:30 AM – 2:30 PM (includes a 1-hour lunch) - Annual Refresher Course:
🕕 6:15 AM – 3:30 PM (includes a 1-hour lunch) - Schedule will be communicated in advance, and flexibility to work both shifts is required.
You’re a service-first professional who brings positivity, tech-savviness, and calmness under pressure to every customer interaction.
- 2+ years of experience in remote customer service or administrative support roles
- Strong computer skills with the ability to learn new platforms quickly
- Experience using Microsoft Outlook, Excel, and virtual platforms (e.g., Adobe Connect, Zoom, or similar)
- Associate degree preferred but not required
- Reliable high-speed internet and a quiet workspace
- Gain valuable experience with a respected training and compliance provider
- Work remotely with a supportive team
- Help individuals meet critical safety training requirements
- Temporary, flexible contract role to take you through the end of 2025
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
