MPower Business Product Owner, Marsh McLennan

Company:Mercer

Description:

Are you ready to take on a pivotal role in shaping the future of our high-profile Customer Relationship Management (CRM) platform at Marsh McLennan (MMC)?

We are seeking a dynamic and strategic Dynamics Business Product Owner to lead the vision and execution of our CRM platform, MPower. This position offers the opportunity to collaborate with cross-functional teams, enhance client engagement, and drive revenue growth.

At MMC, we value innovation, collaboration, and continuous improvement. As the MPower Business Product Owner, you will play a crucial role in driving our CRM initiatives forward, making a significant impact on our business and our clients. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

As the MPower Business Product Owner, you will be at the forefront of helping to establish the product vision and strategy for our CRM system. Your responsibilities will include:

• Vision and Strategy Development: Define the product vision and roadmap for the CRM platform, ensuring alignment with overall business goals and user experience improvements.

• Stakeholder Management: Collaborate with stakeholders across sales, marketing, customer service, and IT to gather and prioritize requirements, acting as the bridge between business needs and technical teams.

• Sprint Planning & Execution: Work with Agile teams to plan and execute sprints, providing feedback to ensure quality and alignment with business needs.

• User Experience (UX) & Customer Journey Optimization: Advocate for user-centric designs, map customer journeys, and ensure a seamless user experience for both internal users and external customers.

• Continuous Improvement & Release Management: Engage in regular reviews of CRM performance, gather feedback for improvements, and manage CRM releases with minimal disruptions.

• Testing and Quality Assurance: Define acceptance criteria for new features and oversee User Acceptance Testing (UAT) to ensure quality standards are met before deployment.

• Vendor & Tool Management: Manage relationships with CRM vendors and assess new tools to enhance CRM capabilities.

• Training and Support: Help develop training materials and provide ongoing support to users, ensuring successful CRM adoption.

What you need to have:

• Proven experience in product ownership or management, particularly in CRM systems.

• Strong understanding of Agile methodologies and experience working with cross-functional teams.

• Excellent communication and stakeholder management skills.

• Ability to analyse business processes and translate them into technical requirements.

• A passion for user experience and customer journey optimisation.

What makes you stand out?

• Demonstrate ability to develop and articulate a clear product vision that aligns with business objectives and enhances user experience.

• Proven track record of successfully leading cross-functional teams, fostering collaboration, and driving consensus among diverse stakeholders.

• A deep commitment to user experience, with experience in conducting user research, mapping customer journeys, and implementing user feedback into product enhancements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.