Mortgage Solutions Specialist I

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Follow Safety & Security procedures. Adhere to all department and compliance standards.
Perform to metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie
Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document
and process familiarity. Tasks performed may include document preparation, scanning, indexing,
quality control, content review and certification responsibilities.

Primary Responsibilities:
● Operational Tasks - Accurately processing financial documents according to the specifications.
Meet processing goals and individual metrics. Effectively communicate with peers and
management. Excellent PC and keyboarding skills used throughout the day with high attention to
detail to match names, numbers, and other data to documents.
● Teaming/TCS – Consistently meet/exceed customer service level standards and metrics.
● Human Resources/Workforce Leadership – Be familiar policies for timecards, vacation and
team meetings. Be a positive force in the operation.
● Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as
well as,
Iron Mountain policies and procedures.
● Perform other duties as assigned.

Experience Required:
● 3-6 Mos of experience in a in the mortgage service or document custody industry in a multi-
business and multi-site operation.
● Experience in a goal oriented fast paced production based environment.
● Most possess or have experience in performing repetitive work task(s)

Physical Requirements (lifting/standing/sitting):
● Able to reach above head, lift and move files as required.
● Sitting required for 80% of the day for inbound and standing/walking 80% for outbound.
● Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of:
o 10-29 lbs. Frequently
o 30-40 lbs. Occasionally
o 40 lbs+ Rarely