Provide administrative support for mortgage loan originators: validate and prepare loan closing files, communicate with closing agents, produce accurate closing documents, follow compliance and risk policies, and deliver high customer service. Position is full-time, hourly, remote, with occasional overtime during peak months.
RESPONSIBILITIES
- Provide administrative assistance to the mortgage loan originators and staff
- Validate data is correct and accurate in the mortgage origination system
- Ensures that files are prepared with proper vesting, dates and other relevant data
- Communicate with and provide closing documents to closing agents with service levels standards
- Produce documentation with minimal errors
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
- Leadership/Management Skills
EDUCATION AND EXPERIENCE
- Must possess a high school diploma or equivalent
- 2-4 years - Two years of banking, mortgage loan closing experience, or mortgage experience
SCHEDULE
This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, the position will require 40 hours per week. Periodic overtime and/or Saturdays may be required during high volume months.
This position is fully remote.
Qualifications Education Required High School or better. Experience Preferred Mortgage loan experience preferred Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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