Consumer Payments Experience Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Product Manager assists in the development, execution, and tracking of marketing or business segments programs for a product or product line by collecting, analyzing, and reporting marketing and sales performance data.

Primary Responsibilities

• Coordinates promotional, marketing, and communication programs for all specified products and services as well as produce standard management reporting
• Researches and compiles business and industry competitive data to analyze and develop tactics to achieve strategic goals
• Analyzes sales information, projections, and other meaningful data and present findings to business unit management
• Prepares and/or provides support in the preparation and delivery of training and sales tools
• Acts as a subject matter expert, point of contact, and lead of special projects pertaining to specified products and services
• Understands industry research around customer behaviors, new product offerings, new providers, and regulatory impacts while keeping business unit and product development heads informed
• Assists in vendor relationship management including responding and sending requests, managing risks, and ensuring compliance adherence
• Ensures risk management throughout the life cycle of each product, ensuring proper risk controls and monitoring, and compliance with regulatory risk and operational risk
• Develops products and enhances services to remain competitive in the marketplace while ensuring adherence to all of Regions’ compliance and regulatory standard
• Participates in new product development and may provide geography support as necessary
• Collaborates with sales teams to identify and implement sales tactics as well as partner with cross-functional teams to execute strategies
• Completes complex projects
• May recommend marketing strategies including advertising, packaging, pricing, expense budgets, profit plans, and future product development

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree
• Seven (7) years of experience in product development/management, market research, or directly related experience

Preferences

• Experience within the financial industry or with a banking institution
• Product Management Experience
• Proficient in data manipulation

Skills and Competencies

• Critical thinking and planning
• Demonstrated success in launching products or major product enhancements
• Excellent organization and project management skills
• Excellent written and verbal communication skills
• Financial Analysis
• Proficiency in Microsoft Office including Word, PowerPoint, Excel, and Access
• Proven ability of leading and influencing cross functional teams ​

Additional Job Description

The Consumer Payments Experience Manager position is responsible for defining and improving the end-to-end consumer money movement experience across products, channels, and payment types, including debit card, digital banking, account funding, Deposits, ACH, bill pay, and person-to-person payment capabilities. This role will identify customer pain points, journey friction, and experience gaps to develop customer-centric solutions that improve satisfaction, adoption, and engagement. This role partners with product managers, operations, technology, analytics, marketing, and customer-facing teams to prioritize, execute, and implement experience enhancements across multiple lines of business.

Responsibilities include developing business cases, influencing roadmaps, leading cross-functional initiatives, and driving organizational adoption of new capabilities and process improvements. The role will also partner with branch, contact center, and other frontline teams to support implementation, training, and adoption efforts to ensure intended customer and business outcomes are achieved. Unlike traditional product ownership roles, this role is accountable for optimizing customer journey outcomes and ensuring a seamless, intuitive money movement experience regardless of the product or channel used.

Additional Preferences

• Experience in consumer payments and money movement preferred

• Experience in digital and financial services product management preferred

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. The locations available for this role are Birmingham, AL or Atlanta, GA or Charlotte, NC.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.