Microsoft Solutions Consultant – M365

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Microsoft Digital Innovation Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities across the modern Microsoft technology stack.
The Microsoft Solutions Consultant (MSC) will be responsible for supporting the pre-sales motions of the Microsoft Digital Innovation Group around Microsoft 365, including SharePoint, Exchange, Teams, OneDrive, Viva, and associated migration strategies. This role focuses on pre-sales activities, including Microsoft partner engagements and service offerings.

The Microsoft Solutions Consultant is expected to spend time interfacing and building relationships with existing and potential SHI customers, the SHI Microsoft sales team and other internal support organizations. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The Microsoft Solutions Consultant must be a continuous learner and curious about Microsoft’s M365 and modern workplace solutions.

Role Description

• Build and maintain relationship with Microsoft Customer Technical Specialists

• Identify gaps in the market and spot opportunities to drive customer SHI value

• Lead internal training sessions on Microsoft 365 solutions from engineering and sales perspectives

• Engage with Microsoft support resources to ensure efficient and accurate communication with customers 

• Develop demos for popular Microsoft use cases to drive professional services engagements, licensing upsells, and customer adoption

• Deliver Microsoft Partner-led pre-sales engagements around modern work initiatives

• Achieve technical and administrative Microsoft Certifications as needed

• Documentation and updates of opportunities within corresponding SHI internal tools

Behaviors and Competencies

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.

• Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Research: Can proactively design and execute research plans, utilizing a variety of sources to gather comprehensive information.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

Skill Level Requirements

• The ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Intermediate

• The ability to create, manage, and interpret interactive data visualizations and reports to support business decision-making and strategic planning. - Intermediate

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate

• Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Intermediate

• Proficiency in financial optimization methodologies to optimize cloud financial management, enabling organizations to achieve a balance between cost, speed, and quality - Intermediate

• Comprehensive knowledge in the design, operation, and maintenance of data centers to ensure high availability, security, and efficiency of IT infrastructure - Intermediate

• Skill in creating detailed 2D and 3D engineering models using CAD software to visualize and simulate designs for various engineering projects - Intermediate

• Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes - Intermediate

Other Requirements

• Completed Associate’s Degree in Computer Science, Engineering, or a related field, or relevant work experience

• 3-5 years of experience with virtualization (hypervisors, server, and desktop virtualization)

• 3-5 years of experience with high availability architectures and clustering solutions

• Ability to travel up to 10%

• Ability to work flexible hours

Advanced certification required within first 180 days of SHI employment 

• Microsoft Certified: Messaging Administrator Associate, OR

• Microsoft Certified: Teams Administrator Associate, OR

• Microsoft Certified: M365 Enterprise Administrator Expert

Ongoing Certification Requirements:

• Acquire accreditations and meet other training requirements throughout the lifetime of the role

The estimated annual pay range for this position is $100,000 - $190,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status